Sales Support Customer Service

Organization and

Function

Work History" or “Professional Experience

Period and Reason of

leaving

Associate Administrative

and Human Resources

Officer –

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Job description

- Administrative Support:

- Provide administrative assistance to senior management, including scheduling meetings, managing correspondence, and organizing travel arrangements.

- Prepare and draft reports, memos, and presentations. Coordination and Communication:

- Facilitate communication between different units and departments, ensuring timely information flow.

- Coordinate and organize events, workshops, and

meetings, including logistics and participant management.

- Data Management:

- Maintain and update records, databases, and filing systems, ensuring accuracy and confidentiality.

- Assist in the preparation of documentation for meetings and reports, including compiling data and statistics.

- Financial Administration:

- Assist in budget preparation and monitoring expenditures, ensuring compliance with UNHCR financial regulations.

- Process payments and manage procurement requests as needed.

- Policy Implementation:

- Support the implementation of administrative policies and procedures to promote efficient operations.

Period :

January-2025- In

Progress

Full Name : PATIENT SIBALISASI PALUKU.

Place of birth : Kinshasa, 16th January /1990.

Phone Numbers : +243*********/ +243*********

E-mail : *************@*****.***

Profile at Linkedin.com: https://www.linkedin.com/in/patient-sibalisasi-23668317b/ CURRICULUM VITAE

QUALIFICATION: MBA, Master’s degree in Business Administration, Orientation : Human Ressources Management, Bachelor’s degree in computer science management, Certified in professional administrative courses like: Enterprise Risk introduction to the Programme of human resource, Persuading through listening, UNHCR’s resource and management plan, Result Base Management, People recruiting, Problem-solving, Managing performance, Management, Project management, Payroll management, Enterprise Resource Planning, Cash Forecasting, Management of Account, Managing Cash account, Fleet Management, Business Management and Strategy, People management, Business Management, Team Management, People management – Coaching, Business,Management and Strategy: The HR Function and Business Environment, UNHCR Global Fleet Management, People management

- Active listening, People management - Managing performance, Performance & Career Management.

,

- Assist in training and onboarding new staff regarding administrative processes and tools

Human Resources and

administration Officer.

UNHCR-

United Nations For Higher

Commissioner for

Refugees

- Job description

-

- Ensuring that all human resources files are in order and thateach employee has their own updated file.

- Conducting documentary reviews of national staff files andhighlighting discrepancies in order to carry out corrective actionsand update the verification form.- Updating and monitoring the timesheets of National Officepersonnel.

- Ensuring that hard and electronic archiving of employee cyclefiles (from entry to exit) for the National Office is well done.

- Ensuring good documentation/filing of copies of

statements andpayment proofs, both in hard and

electronic format.

- Collecting the Proofs of Life from all NRC staff in accordancewith the applicable rules and bringing them to the NationalOffice.

- Regularly report to his/her hierarchy on his/her activities in orderto obtain their support if necessary

- Perform any other tasks assigned by his/her hierarchy.

- Sorting mail and phone calls, drafting documents and letters,coordinating meeting and appointment calendars

- Manage the schedule and organize the travel and trips of mycolleagues and superiors (such as the schedules of salespeopleor the trips of the director).

Period:

January,2023-

December,2024

Executive Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Job description

- Organize and plan meetings and appointments involving multiple complex calendars efficiently and quickly, with minimal guidance and input.

- Proactively identify potential calendar conflicts and resolve them independently.

- Manage travel reservations and logistics, anticipating the needs of the business traveler.

- Plan and manage the logistics of meetings and events for both the company and external clients (e.g., events for advisors, and conference).

- Organize, plan, and draft minutes of meetings on behalf of the executive or team.

- Produce and independently distribute complex high- quality correspondences. Handle confidential information professionally.

- Serve as a professional point of contact for internal and external stakeholders, including members of the board of directors and senior advisors.

- Liaise with internal executive assistants to handle requests and inquiries from other senior executives

Period :

January-2022-

December,2023

- Establish strong relationships with executive clients' assistants to facilitate effective planning.

- Follow and monitor pending business issues for follow-up and execution. Work closely with the Chief of Staff to design and update the company's annual calendar and distribute communications to the entire company and investors.

Human Ressources and

Administrative Officer.

UNHCR-

United Nations For Higher

Commissioner for

Refugees

- Description of duties

- Participates in compiling information for the personnel training plan and ensures its proper execution in all Areas and the national office.

- Supervises the Admin Officer and HR Officer and prepares their performance and development plans.

- responsible for liaising with state public services: Labour Inspection, INSS, DGI, DGRAD, etc.

- Ensures that administrative follow-up (leave, sickness absence, etc.) is well done by the HR Officer at the national office and even in the Areas according to the procedures and systems in force.

- Responsible for the paper and electronic archiving of national personnel files in Office 365 (in the Filling Tree) and ensures that archiving in field offices is done in accordance with the procedures in force.

- Ensures the monthly follow-up and update of all HR trackers

(staff, leave, training, performance management, disciplinary cases, etc.).

- Under the supervision of the HR Manager, coordinates the implementation of headquarters HR initiatives for the mission.

- Supervises and supports the Admin Officer in the administrative management of international personnel and visitors in obtaining visas and all other administrative matters.

- Participates, if necessary, in inter-NGO administrative meetings and other relevant meetings.

Period

January,2021-

December,2022

Associate Administrative

and Human Ressources

Officer.

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Description of duties

- Help respond to a wide range of complex questions related to human resources and monitor the measures that have been taken to ensure that the human resources services provided are coherent and effective.

- Communicate with potential candidates.- Contact the references of candidates and verify study lists.- Manage human resources files, including resumes, candidate records, and employee forms.

- Issue employment contracts and ensure they are properly filled out.-

- Provide new employees with registration documents.

- Organize employee orientation.

- Explain social benefits.

- Answer questions about human resources within the company.

Period:

January,2020-

December,2021

- Ensure the confidentiality of employee data.

- Assist in the distribution of training materials.

- Conduct a documentary review of national personnel files and identify discrepancies in order to take corrective action and update the verification checklist.

Associate Administrative

Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Description of duties:

- Ensure that the activities to be carried out comply with the program work plan.

- In collaboration with the financial expert, monitor the budget of program activities.

- Provide administrative, financial, and logistical support to teams in Kinshasa and in the field.

- In collaboration with the financial expert, establish a system to track disbursements and expenses.

- Develop and propose to the Principal Technical Advisor technical management tools related to program logistic activities and intervention scenarios in emergencies and contingencies of the program.

- Organize and supervise program logistic activities

(missions, travel) with particular attention to the movement of people and freight by different means of transport.

- Plan, implement, and manage all aspects of procurement- related projects and tendering for various services and goods, taking into account the prevailing conditions on the ground, particularly on the economic plane.

- Assist requesting services and recipients regarding all procurement-related issues, providing support and

guidance at all stages of the acquisition cycle.

- Provide logistical support to the program team to organize training events, workshops, and meetings. Period:

January,2019-

December,2020

Associate Administrative

Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Description of duties:

- Ensure the capacity building of the Bureau Administration personnel and provide appropriate responses to problems, in accordance with the organization's rules and

procedures.

- Formulate clear responses and propose solutions to administrative problems posed by staff and organization partners.

- Create a framework for ongoing communication to ensure that supervised staff implements their work plan.

- Supervise the procurement process in North Kivu, verify and ensure compliance of requisitions and purchase orders before forwarding them to the sub-office chief for approval.

- Create and fill out documents, enter data, file records, and ensure that all administrative obligations are met correctly and on time.

Period :

January,2018-

December,2019

- Assist with all bureaucratic and secretarial aspects in accordance with company procedures.

- Update and monitor the timesheets of Bureau National personnel.

- Ensure that hard and electronic copies of employee cycle files (entry to exit) at the Bureau National are properly archived on the filing tree.

Associate Administrative

Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Description of duties:

- Monitor invoices and payments for goods and services related to administration and ensure that there is no interruption of service.

- Ensure that all international employees are well supported for their installation in the DRC and that they return all received equipment, furniture, and any other property in their possession before the end of their mission.

- Supervise the Administrative Assistant and surface technicians in their daily tasks.

- Assist other departments in organizing workshops, travel, visas, and accommodation issues in collaboration with the Finance and Administration Delegate.

- Organize and coordinate all administration, seminars, and major meetings (choice of hotel, transportation, catering, reproduction of materials, booking of airline tickets, visas, etc.).

- Periodically inventory office equipment and the homes of international employees and submit a report to the Finance and Administration Delegate.

Period :

January,2017-

December,2018

Human Resources

Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

- Description of duties:

-

- Assist in the recruitment and onboarding of new

employees, including posting job openings, screening candidates, conducting interviews, and preparing offer letters.

- Maintain employee records accurately and ensure

confidentiality of sensitive information.

- Support performance management processes, including performance appraisals, goal setting, and feedback sessions.

- Assist in developing and implementing HR policies and procedures aligned with company standards and legal requirements.

- Handle employee relations issues, providing guidance and support to management and staff.

- Coordinate training and development programs to

enhance employee skills and engagement.

- Ensure compliance with local labor laws and regulations, preparing necessary reports and documentation.

-

Period:

January,2016-

December,2017

Human Ressources

Associate

Description of duties:

UNHCR-

United Nations For Higher

Commissioner for

Refugees

- Allocate responsibilities and contribute to on-the-job training and development of less experienced support staff members, to ensure that they have adequate knowledge of human resources management systems and procedures to perform their duties and contribute to the provision of effective human resources services.

- Identify evolving organization needs and recommend changes to human resources management processes and procedures to facilitate the improvement of human

resources services.

- Support in the payroll preparation process.

- Establish the file of each new employee upon entry and ensure that all documents are available and complete.

- Monitor monthly movements (annual leave, special leave, holidays) and produce a report.

- Maintain and continually update the records of National Bureau personnel.

- Ensure that all human resources files are in order and each employee possesses their own updated dossier.

- Get National Bureau personnel to sign their respective pay slips at the end of each month.

Period:

January,2015-

December,2016

Senior Administrative

Assistant.

UNHCR-

United Nations For Higher

Commissioner for

Refugees

Description of duties:

- Ensure the capacity building of the Bureau's

Administration staff and provide appropriate responses to problems, in compliance with the rules and procedures of the organization.

- Formulate clear responses and propose solutions to administrative problems posed by the staff and partners of the organization.

- Create a permanent feedback framework to ensure that supervised staff implements their work plan.

- Supervise the procurement process of North Kivu and verify and ensure the conformity of requisitions and purchase orders before their transmission to the head of the sub-office for approval.

- Create and fill out documents, enter data (data entry), file records, and ensure that all administrative obligations are carried out correctly and promptly.

- Manage the agenda and organize the travel and

movements of my colleagues and superiors (such as the agenda of salespeople or the travels of the director).

- Assist the Administrative and Financial Officer based in Goma in financial and accounting management and

coordination of various services. I manage the petty cash, and I handle daily cash flow

Period :

January,2014-

December,2015

Data Entry Specialist

Remote position

Description of duties

- Gathering and organizing large amounts of data from various sources

- Inputting data into databases or other designated software programs

Period:

January-2013-

December 2014

- Verifying data accuracy and completeness-

- Maintaining and updating data in a timely manner

- Identifying and correcting errors in data

- Producing reports and sharing data with other team members- Entering data into company systems or

databases

- Verifying data accuracy and completeness- Organizing and maintaining electronic files and documents

- Updating and editing existing data entries as needed

- Running reports and analyzing data for accuracy. Communicating with team members to resolve data

discrepancies or issue.

Petty Cash Custodian

United Nations High

Commissioner for

Refugees

- Description of duties

-

- Disbursing and reconciling petty cash transactions, ensuring that all expenditures are supported by

appropriate documentation and approval.

- Maintaining accurate and up-to-date records of all petty cash transactions, including receipts and

vouchers

- Ensuring that all petty cash balances are accurately accounted for and reconciled on a regular basis.

- Preparing regular petty cash reports for management, including budget monitoring and forecasting

- Implementing and maintaining internal controls for all petty cash activities, including tracking expenses and verifying all documentation

- Liaising with other departments and staff to ensure that petty cash transactions are processed in a timely and efficient manner.

- Contributing to the development and implementation of UNHCR financial policies and procedures as required- Assisting in the preparation of financial reports and providing support to auditors during audits

- Maintaining confidentiality and security of all financial transactions and documentation.

-

Period:

January-2012-

December 2013

Telecoms Operator /

UNHCR.

United Nations High

Commissioner for

Refugees

- Description of duties

-

- Provide efficient and effective telecoms services to UNHCR staff, partners, and beneficiaries both in and outside the office.

- Participate in the installation, repair, and maintenance of telecoms equipment, such as PBX systems, VOIP, and Internet systems.

- Provide support for mobile phone services, including adding and removing numbers, activating SIM cards, and providing troubleshooting assistance.

- Respond to telecoms requests and ensure that problems are resolved in a timely and efficient manner.

Period:

January-2011-

December 2012

- Coordinate with other telecoms operators and IT teams within the organization to ensure smooth communication flow and efficient telecoms services.

- Manage and maintain inventory of telecoms equipment and supplies.

- Conduct regular testing and quality assurance checks on telecoms equipment and services.

- Provide training and guidance to users on the use of telecoms equipment and services.

- Participate in all telecoms-related activities and projects within the organization.

- Ensure compliance with UNHCR policies and guidelines and maintain confidentiality of information.

-

Administration Officer

UNHCR-

United Nations For Higher

Commissioner for

Refugees

- Description of duties

-

- **Administrative Support:**

- Manage office procedures and ensure the smooth running of daily operations.

- Assist in the development and implementation of

administrative policies and procedures.

- Coordinate meetings, events, and conferences, including scheduling, logistics, and follow-up.-

- 2. **Documentation and Record Management:**

- Maintain accurate records of organizational

documentation, files, and correspondence.

- Prepare reports, presentations, and other documents as needed.- Handle confidential information with discretion and professionalism.

- 3. **Communication:**

- Serve as the first point of contact for internal and external communications.

- Respond to inquiries and provide information to staff, stakeholders, and the public.

- Facilitate communication between different departments and teams.

- 4. **Financial Administration:**

- Assist in budget preparation and financial reporting.- Process invoices, reimbursements, and other financial documentation.

- Monitor office supplies and manage inventory- 5. **Human Resources Support:**

- Assist in recruitment processes, including scheduling interviews and onboarding new staff.

- Maintain personnel records and ensure compliance with HR policies.

Period:

January -20210-

December-20211

Human Ressources and

Administrative Officer.

International Federation

of the Red Cross-CIC

- Description of duties

-

- Facilitate conflict resolution and provide guidance on HR policies and procedures.

- Performance Management:

- Support the development and implementation of

performance appraisal systems.

January-2009-

December-20210

- Assist managers in setting performance goals and provide feedback on employee performance.

- Training and Development:

- Identify training needs and coordinate professional development programs

- Assist in creating training materials and evaluating the effectiveness of training programs.

- Policy Development and Compliance:

- Ensure compliance with labor laws and regulations.

- Assist in developing and updating HR policies and procedures.

- HR Administration:

- Maintain employee records and HR databases.

- Prepare HR reports and metrics for management analysis.

-

Period

Establishment Title Obtained Mention

Janvier,2023-in progress

Higher Institute of Management of

Dakar, Senegal, (I.S.M)

MBA- Master’s degree in

Business Administration,

Orientation: Human Ressources

Management

Distinction

2012-2015. Institut Supérieur d’Informatique

de gestion (ISIG) / Goma.

Bachelor’s degree in computer

science management.

Satisfaction.

01-2020 & 01-2022

Learn and Connect_UNHCR

Certified in various

administrative and financial

courses on Lean and Connect at

UNHCR

Distinction

2006- 2012 Institut Majengo State Diploma in Biology Chemistry.

Satisfactions

1997-2006

E.P .Virunga Neighborhood (LAIC)

Certificate of completion of

primary education

Distinction

1. Microsoft Office Suite: Proficiency in using Microsoft Word for creating reports, memos, and letters; Excel for creating spreadsheets, data analysis, and graphs; PowerPoint for presentations; and Outlook for email communication, calendaring scheduling, and reminders. 2. Database Management: Ability to track, organize, maintain, and retrieve data efficiently. Familiarity with databases such as Oracle, Access, and PeopleSoft is highly desirable. 3. HR Software: Experience with HR management software such as Workday, SAP SuccessFactors, ADP, and BambooHR can help simplify and streamline HR processes such as recruitment, training, performance management, and payroll functions.

Academic Background and Studies Completed

Computer skills

4. Virtual Meeting and Web Conferencing Platforms: Proficiency in video conferencing tools such as Zoom, Microsoft Teams, Skype for business, and Google Meet can make it easier to conduct remote interviews, virtual meetings, and organize online training sessions and seminars. 5. social media: Knowledge of different social media platforms such as LinkedIn, Twitter, Instagram, and Facebook and how to use them effectively for recruitment, branding, and marketing purposes. 6. Cloud-based collaboration tools: Collaboration tools such as Google Drive, Dropbox, OneDrive, and SharePoint help in sharing files, documents, and reports and are particularly useful when working remotely.

7. Internet Research: Proficiency in conducting internet searches and using search engines like Google to gather information, news and keep updated with industry trends. 8. Basic troubleshooting: Basic knowledge of technical troubleshooting, diagnosing, and solving common computer and software-related problems is highly regarded in an administrative and human resource’s role.

9. Strong knowledge of MSRP, Could ERP, INSPIRA, ATLAS, KOBO, SPSS, AQL SERVER, MYSQL, WORKDAY

and other desktop software (Word, Power Point, Advanced Excel, Internet). 10. Experience with various operating systems (Windows, Mac, Linux); Familiarity with database management systems (Oracle, MySQL, etc.)

11. Ability to navigate and utilize various software and applications (Adobe Suite, Slack, Trello, etc.); Familiarity with programming languages (Python, Java, C++, etc.) 12. Experience with data analysis and visualization tools (Tableau, R, etc.) Knowledge of cloud computing, such as Amazon Web Services (AWS) or Google Cloud Platform (GCP). 13. Familiarity with cybersecurity and knowledge of best practices for protecting data privacy and safeguarding personal and confidential information. Acquisitions

Budget

Cash Forecasting

Coaching

Crisis

Data Entry

Documentation

Drug Utilization Review eLearning

Filing

Fleet Management Forecasting

Fraud investigation

Employee Relations Management

People Management

General taks

Tenant Relations

Project management

Risk management

Payroll Liaison

e-Learning Strategic planning

Project Coordinator

Employee Relations

Human Resources Information System

New Hire Orientation

New Hire Processing Employee Relations

Enterprise Resource Planning

Manufacturing Execution

System Strategy Development.

1. Organizational skills: An administrative officer I possess strong organizational skills to handle multiple tasks, prioritize workloads, and able to work efficiently under pressure. 2. Attention to detail: An eye for detail is essential in carrying out administrative duties accurately. As an administrative and Human officer, I must be meticulous in handling data, record-keeping, and document management.

3. Communication skills: Excellent communication skills, both written and verbal, are necessary in carrying out administrative and human resources duties. Clear and concise communication helps to ensure that all parties are on the same page.

4. Time management: As an administrative human Ressources officer, I must be able to manage my time effectively to ensure that all tasks and duties are completed on time. Good time-management skills help in prioritizing activities and minimizing mistakes. Soft skills

1. Communication:

• Negotiation

• Presentation

• Promoting

• Confidence

02. Problem-solving:

• Active listening

• Prioritizing

• Discussion

• Analysis

03. Time management:

• Goal setting

• Scheduling

• Delegation

• Auditing

• Goal setting

• Scheduling

• Delegation

• Auditing

04. Leadership:

• Achievement

• Inspiring trust

• Motivation

05. Adaptability:

• Open mindedness

• Responsibility

• Proactiveness

• Positivity

06. Interpersonal:

• Consulting

• Diplomacy

• Mentoring

• Listening

07. Teamwork:

• Collaboration

• Coordination

• Influencing

• Support

08. Creativity:

• Imagination

• Inspiration

• Innovation

• Curiosity

Major Assets and skills in the Administrative and Human Resources’ position 5. Interpersonal skills: As an administrative and Human officer, I must be able to interact with various stakeholders, including employees, partners, vendors, and clients. I possess the ability to deal with people diplomatically and manage conflicts, this is an essential asset. 6. Analytical skills: As an administrative and Human officer, I must have strong analytical skills to review, monitor and interpret data effectively. This helps me assists in decision making on various administrative and human resources matters.

7. Problem-solving skills: As an administrative and Human officer, I have an excellent problem-solving skill to identify and resolve issues, as they arise. 8. Customer service: As an administrative and Human officer, I often serve as the first point of contact for clients and external stakeholders. I possess an exceptional customer service skills that are necessary to create a positive and professional image of the organization. 9. Multitasking: As an administrative and Human officer, I can juggle multiple tasks and responsibilities such as handling phone calls, preparing reports, scheduling appointments, etc., at the same time 10. Confidentiality: As an administrative and Human officer, I typically have access to confidential information. I can maintain confidentiality that is vital to protecting sensitive information.

• Skills in the Financials’ position

1. Analytical skills: In the finance I require to make a lot of analysis of data to make informed decisions. 2. Attention to detail: small mistakes can have massive consequences in finance, so it is imperative for me to not overlook minor details.

Professional achievement in the Administrative’s role and Human Ressources department Skills in Customer Representative’s position:

Skills in the Data Entry’s role:

3. Strategic thinking: A I am a finance professional; I must be excellent strategic thinkers and have a forward-looking vision.

4. Communication skills: As I am financing professionals, I be able to effectively communicate financial information to colleagues and non-experts.

5. Technical knowledge: I have experience with accounting software and financial analysis tools that are highly desirable.

1. Empathy: As a customer service professional, I handle excellent empathy skills to connect with customers on an emotional level.

Major skills in Finance’s Role, Customer Representative Officer role and Data Entry Skills in Customer Representative’s position:

2. Positive attitude: a can-do attitude helps me as a customer service professional to navigate with challenging or difficult customer interactions.

3. Problem-solving: I handle a quick-thinking skill that is essential when dealing with customer problems.

4. Time management: This skill helps me in circumstance when customer service interactions must be completed in a timely and efficient manner.

5. Multilingual skills: My proficiency in other languages help me in communication with non-native speakers.

1. Attention to detail: As a Data Entry I handle the accuracy that is essential in data entry. 2. Typing speed: I handle the ability to type quickly, this is helpful to manage large volumes of data. 3. Time management: data entry tasks often require quick turnaround times, so I possess a strong time management skills that are paramount.

4. Familiarity with platforms: I am familiar with the software and systems used for data entry this help me to increase productivity.

5. Accuracy: As Data entry spatiality, I handle a high level of accuracy and attention to detail so I can avoid costly errors.

1. Streamlined and improved administrative processes for an organization leading to a 35% increase in efficiency.

2. Implemented a performance appraisal system that resulted in a 20% increase in employee job satisfaction.

3. Developed and delivered comprehensive training programs for

Contact this candidate