Administrative Support Client Relations

Elizabeth Kugler

***** ** ***** **

Miami, FL ***70

786-***-****

****************@******.***

To Whom It May Concern,

With over eight years of experience in client relations, operations, and administrative support, I am seeking new opportunities that offer professional growth, flexibility, and the chance to leverage my strengths in communication, organization, and problem-solving. I am excited to bring my dedication and adaptability to a team that values excellence and meaningful client engagement. Throughout my career, I have managed key client accounts, coordinated across departments to ensure seamless service delivery, and led initiatives that improved operational efficiency-such as transitioning to fully digital systems to better meet business demands. I thrive in fast-paced environments where balancing multiple priorities and maintaining high standards are essential. In 2024, I took time away from my professional path to focus on my health as I navigated advanced kidney disease and lupus. With a well-established home dialysis routine and comprehensive care plan, I am now in a stable place and ready to re-enter the workforce with renewed commitment. I continue to proactively manage my health in a way that fully supports my reliability and productivity, particularly in remote or flexible roles. I am eager to apply my skills and experience to a new role where I can contribute to organizational goals and build strong relationships. I would welcome the opportunity to discuss how my background can be an asset to your team.

Thank you for your time and consideration. I look forward to the possibility of connecting. Warm regards,

Elizabeth Kugler

Elizabeth Kugler

22485 SW 132nd CT, Miami, FL 33170

Phone: 786-***-**** Email: ****************@******.*** Objective

I am a versatile and highly organized professional with a strong background in administrative support, client relations, and office management. Known for my excellent communication skills, ability to juggle multiple priorities, and proactive approach, I thrive in dynamic environments where adaptability and problem-solving are key. I take pride in building positive relationships, streamlining processes, and ensuring that both clients and teams receive exceptional support. Whether managing complex schedules, implementing new systems, or simply keeping daily operations running smoothly, I bring dedication, efficiency, and a genuine commitment to getting the job done right. I am now seeking an opportunity where I can apply my skills, positive energy, and reliability to help an organization grow and succeed. Professional Achievements

FL 220 License

Skills

• • • • Highly Ability quality Proficient Applied Fluent in intellectual to under EPIC. English manage in MS time Office, and project individual constraints. Spanish. Word, execution, with Excel, excellent PowerPoint, balance communication multiple Outlook, priorities, Adobe, and and organizational QuickBooks, maintain high SurePath, skills. Work History

1. Alter 2019 Surety - 2024 Group (Miami - Lakes, Client Relations FL) Manager

• • • • Managed Acted communication Oversaw preparing Led efficiency, the as transition a surety client pre-liaison and qualification reducing accounts and submissions, between from quick a costs. and paper-approvals. underwriters, letters, built contract based strong indemnity to reviews, a producers, relationships fully agreements, bond digital and execution, office in clients the and using surety bond and to ensure Erlon, billing industry. riders. improving seamless while

• Worked and client under satisfaction. tight deadlines in a high-paced environment, maintaining data integrity 2. American 2016 - 2019 Global (Miami, of Florida, FL) LLC - Surety Customer Service Representative

• • • • Submitted bonds. Prepared agreements. Maintained Focused underwriters. on key requests client accurate documents retention for client surety such files by approval, as fostering in pre-agency qualification strong reviewed systems relationships lines and letters, supported of authority, bond with riders, quality agents, and and executed control clients, indemnity efforts. and 3. Matson 2015 - 2016 Charlton (Miami, Surety FL) Group - Surety Customer Service Representative

• • • Prepared Maintained inquiries. Performed surety general accurate bonds, office data, change duties processed orders, including new consents, business calls, mail, and and filing, riders. renewals, and supplies. and handled client Education

• • High Miami School Dade – College Miami – Coral FL 220 Park License Senior (2017-High (201*-****-****)