Operations Manager Services Representative
Resume:
Brittany Downs
Operations Manager
Lexington, VA 24450
**************@*****.***
Dedicated Operations Manager with over 15 years of experience in bookkeeping, payroll and monthly reconciliation.
Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory
control. Dependable and deadline-oriented self-starter seeking to leverage background into a new management role.
Authorized to work in the US for any employer
Work Experience
Financial Services Representative
City National Bank-Buena Vista, VA
August 2023 to Present
Customer account Financials, sales, setting up new accounts personal and business. Reaching out for possible leads. Business calls, loan application processing. Community Association Manager
William Douglas Management-Mauldin, SC
May 2023 to August 2023
I oversee 15 HOA management contracts. I provide quotes, estimates, and assign vendors to work orders for the associations. Providing resident assistance with Architectural Requests, governing documents, covenants violations, understanding bylaws, updating accounts, creating fining structures, and working closely with the Board of Directors or Developers. I attend quarterly meetings with the HOA Boards, create annual budget recommendations, Monthly association inspections and meetings with vendors. Pay invoices, manage association budgets, provide legal documentation for account in collections, or foreclosure.
General Manager
Party City-Greenville, SC
November 2021 to May 2023
Executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Designed performance metrics to provide traceability through organization and advance tactical and strategic
business goals.
• Enforce security policies and procedures to protect company assets from theft, loss and damage.
• Plan daily operational strategies, including delivery reports, team workflows and promotional initiatives.
• Assess, optimize and evaluate operations to target current and expected demands.
• Train, mentor and support high-performing team, provide regular performance reviews, feedback and coaching
in deficient areas.
Assistant Manager of Operations
Party City Fort Worth TX-Fort Worth, TX
September 2015 to May 2023
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Conducted job interviews, led employee performance evaluations and constructive feedback and rewarded top
sales performers to attract and retain top-quality personnel.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency
and customer satisfaction.
• Cultivated customer loyalty by training team members in industry-leading service standards.
• Organized schedules, workflows and shift coverage to meet expected business demands. Daycare Owner-Operator
Cailey's Play House Daycare Center Rochester NY-Rochester, NY September 2011 to September 2015
• Managed day to day operations, including supervision and assignment delegation for 6 team members.
• Enhanced data collection accuracy by preparing, authoring and updating communications and policies.
• Supervised and trained daycare team to provide exceptional service, driving retention and satisfaction.
• Mitigated risk by ensuring regulatory compliance for required licensing.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Ran daily reports to assess performance and making proactive adjustments. Technical Support Manager
Flextronics Rochester NY-Rochester, NY
March 2005 to September 2011
• Responded to 150 individual tickets per day to provide end-user support for Verizon Wireless devices, android, apple and windows Microsoft.
• Created and deployed new hire training initiatives.
• Developed and managed third-tier resolution process to revolve issues originating from customer retention
team.
• Drove customer satisfaction to 96%.
Education
diploma
Henrietta High school
June 2004
Skills
• Relationship management
• Cash flow
• Cost reduction
• Quality assurance
• iOS
• Customer Relationship Management
• Android
• Senior Leadership
• Data Collection
• Customer service
• Operating Systems
• Technical Support
• Help Desk
• Active Directory
• Computer Networking
• Microsoft Excel
• Computer literacy
• Talent acquisition
• Microsoft Word
• Office management
• Team management
• Bookkeeping
• Customer service
• Leadership
• QuickBooks
• Budgeting
• Supervising experience
• Payroll
• Profit & loss
• Account reconciliation
• Accounting
• Accounting software
• Financial report interpretation
• Account management
• Human resources
• Sales
• Management
• Communication skills
• Data entry
• Microsoft Excel
• Computer skills
• Analysis skills
• Google Docs
• Wireless sales
• Retail sales
• Sales management
• Visual Basic
• Marketing
• Home health
• Editing
• Social media marketing
• Social media management
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Outside sales — Proficient
March 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Warehouse shift leader — Proficient
March 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Technical support: Customer situations — Proficient April 2023
Responding to technical support situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient
April 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Real estate — Proficient
August 2023
Matching listings with specifications
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Principles of accounting — Proficient
April 2023
Preparing financial records according to federal policies Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Issue and conflict resolution
• Client relationship management
• Financial and cash flow analyses
• Cost reduction and containment
• Quality assurance and control
Contact this candidate