Customer Service Project Management
Resume:
ERIN
YASUMOTO
Tehachapi, CA *****
*********@*****.***
PROFESSIONAL SUMMARY
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
SKILLS
Staff Supervision
Customer Relations
Project Management
Multitasking
Inventory Control
Operations Management
Staff Training
Marketing
Attention to Detail
Customer Service
Inventory Coordination
Time Management
Team Leadership
Warehouse Operations
Problem Solving
Office Management
Staff Management
Scheduling
EXPERIENCE
Operations Supervisor
Moonlight Feather, Inc Ventura, California
June 2014 - January 2024
Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.
Developed and implemented standard operating procedures for streamlined work practices.
Trained new team members on company policies, safety protocols, and job-specific tasks.
Monitored inventory levels, ordered supplies, and maintained warehouse organization.
Communicated, trained and enforced health and safety programs to drive compliance with rules and regulations.
Acted as liaison between departments to streamline communication and facilitate cooperation on shared projects.
Assisted upper management in developing long-term strategic plans for continued growth and success.
Supervised daily operations to ensure smooth workflow and efficient resource utilization.
Implemented cost-saving initiatives by identifying inefficiencies in current processes or systems.
Assistant Produce Manager April 2017 – November 2021
Sprouts Farmers Market Ventura, California
Kept team operations consistent with well-established and clear departmental requirements.
Spearheaded continuous improvement strategies by tracking production metrics and leveraging data to optimize approaches.
Managed daily workload and assigned productivity goals based on customer demands.
Maintained open communication channels with employees to address concerns or resolve conflicts promptly.
Oversaw scheduled preventative maintenance programs on instrumentation and equipment.
Ensured adherence to safety guidelines throughout facility to minimize risk of accidents or injuries.
Maintained quality standards with team quality assurance monitoring and coaching.
Fostered positive work environment that encouraged collaboration and employee satisfaction.
Managed staff schedules, assignments, and workload distribution for optimal productivity.
Supervisor
Costco Oxnard, California
May 2008 - June 2014
Delivered high quality training for new team members.
Evaluated staff performance, communicating feedback, and setting personal goals.
Attended and contributed to regular managerial meetings.
Communicated team priorities by leading meetings and giving presentations.
Executed daily opening and closing procedures to company standard.
Provided support during audits by providing records and documentation as requested.
Maintained confidentiality regarding sensitive information related to employee files or company matters.
Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
Kept accurate inventory records and tracked costs against budget targets.
EDUCATION
Bachelor of Arts (B.A.)
Brooks Institute, Santa Barbara, Ca
December 2007
Associate in Arts (A.A.)
Antelope Valley College, Lancaster, Ca
December 2003
REFERENCES
Available upon request
Contact this candidate