Chief Operating Officer
Resume:
New York, NY *****
KATHLEEN REGAN
*************@*****.***
CHIEF OPERATING OFFICER - PRODUCT
Strategic planning, leading, organizing all aspects of Retail Lending Products
> Crisis Management > Solution Provider > Relationship Builder Motivator / Coach > External & Internal Focus > Six Sigma> PMP EXPERIENCE / EFFECTIVENESS
PNC Bank 2009- 2022
Chief Operating Officer, Product- Retail Lending/Mortgage/Operations- Implementing key processes and reporting to gain efficiencies across Lending Products and operations teams (2016-present)
Lead Crisis Action Officer for 4 years organizing the Retail Lending response to the COVID crisis including customer treatments and employee morale, while balancing credit risk and fiscal responsibility
Owner of the Onboarding & Training of 2k+ additional team members to aid in the processing of the Cares Act SBA PPP program; were able to process over $14B for our customers
Executed on a continued hardship program for customers during COVID with 2-week lead time
Created and produce a monthly scorecard to track key progress against initiatives, financial and operating metrics, and talent management for all Consumer and Business Lending asset classes
Lead Support crew for Strategic Executive Programs such as new Regulatory Guidance and MRA related top priorities
Design and implement key strategic new processes across the LOB such as sustainable process for Product Benefit testing or developing Key Risk Indicators
Responsible for identifying process improvement opportunities and implementing including new Regulatory Reform process, Business Review updates, Risk Forums and initiative tracking and approvals Vice President, Retail Lending Credit/Model Risk and Basel Certification- ensuring Basel certification for Business Banking and all Retail Lines of Business (2014- 2016)
Implementation of Basel Business controls and Modeling Controls across Retail Lending; reviewing key controls for effectiveness and working with MRMG to enhance control matrix
Review and assess capital management for all Retail Lending including Regulatory and Economic Capital
Coordination of modeling activities across Retail Lending including redevelopment, control reviews and validations
Project Manager for several large Credit Risk projects that cross multiple lines of business including Planning, Credit Risk Prime Process, FICO Strategy and Customer Experience File fixes Business Risk Officer, Basel Office- providing challenge, monitoring and execution program support to Business Risk Areas (2011-2013)
Oversight and challenge of Basel implementation efforts across RWA/Finance and Model Risk Management Group resulting in entry into Parallel Run and productive first year
Responsible for identifying risks to program execution and impacts to the both Regulatory and Economic Capital reporting and Model validation
Responsible for making strategic and tactical recommendations to drive completion of goals
Quickly developed relationships throughout the Bank and created the process for reviewing and approving EC changes to increase capital
Worked with modelers and model development to effectively move 121 models through review including a 10- month review of the EC mode
KATHLEEN REGAN Page Two
Sales and Service Coordinator, Hawthorn- Providing direct day-to-day client services for high net worth individuals
(09-11)
Assisted advisors with the establishment of new accounts and with daily administrative and investment process. Assumed responsibility for non-routine and most complex accounts.
Key person in charge of processing all payments and/or distributions, obtaining and forwarding information to/from clients, coding accounts and monitoring data.
Responsible for the research and development of operating procedures to resolve recurring issues.
Provided quality client service by responding to client inquires and researching and resolving problems in a timely and professional manner.
American Express Company, Inc., New York, New York 1997-2009 Account Manager, Gift Card (Prepaid Services), - Oversaw 32 mall accounts with sales over $70MM, with key responsibility for leading all project and budgets throughout United States (07-09)
Identified gaps in the project process and resolved through escalation and negotiation
Lead cross functional projects managing groups such as IT, Operations, and Finance
Provided process map and Improvement solutions for all Inventory and Supply Chain Management issues resulting in identification of operational gaps
Coordinated all holiday preparation for major accounts allowing for smooth delivery of services through busy business cycle
Senior Manager- Merchant Strategic Relationship Group – Managed diverse cross industry initiatives such as financial planning / reporting and monthly town halls (04-07)
Prepared detailed and accurate financials statements for group industries and presented monthly to CFO, allowing for $3mm in additional marketing funds
Managed cross functional teams of external and internal colleagues to complete projects
Played leadership role in all Business Unit Reviews and Strategic Quality Plan presentations w/ divisional President securing major funds for 3-year business cycle
Authored, analyzed and presented key Employee Survey results for team, resulting in creation of employee task force
Won Centurion “helmet” award from corporate president for outstanding communications and strategic leadership abilities
EDUCATION
PMP Certification, PMI Institute
BA, Sociology and Criminal Justice, Bloomsburg University SUPPORTING INFORMATION
PMP Certified
Completed Six Sigma Project Management Consultant Training Extensive knowledge of MS Office including PowerPoint, Excel, Publisher, Projects, Visio and Outlook Leader in Diversity & Inclusion
Winner of Service Excellence Award, nominated 3 years in a row Nominated for Performance Excellence Award 2019
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