Customer Service Property Adjuster
Resume:
John Scalia
****.******@****************.***
Reading, PA, 19520
Professional Summary
Experienced Property Adjuster with a strong background in claims investigation, property damage assessment, and risk evaluation. Adept at utilizing Xactimate and claims-handling software in a paperless environment to create accurate estimates. Proven ability to provide exceptional customer service, negotiate settlements, and interpret policy coverage. Skilled in conducting field inspections, fraud investigations, and complex claim resolutions. Skills
• Property Valuation & Risk Assessment
• Claims Investigation & Processing
• Xactimate & Estimating Software
• Policy Interpretation & Compliance
• Report Writing & Documentation
• Accident reconstruction
• Fraud Investigation & SIU Procedures
Professional Experience
Property Adjuster
Farmers Insurance Reading, PA April 1st 2024 Present
• Manage a high volume of property claims while meeting strict processing deadlines.
• Inspect damaged properties to determine the extent of damage and coverage eligibility.
• Maintain up-to-date knowledge of insurance policies, coverage limits, and industry regulations.
• Build strong relationships with policyholders, providing empathetic support during property damage assessments.
SIU Investigator
CoventBridge Morgantown, PA January 2024 March 2024
• Conducted fraud investigations and interviews regarding allegations of abuse, neglect, or exploitation.
• Successfully resolved claims across multiple carriers, maintaining a 100% client satisfaction rating.
• Investigated suspected insurance fraud cases, providing evidence that led to legal action. Public Adjuster
American Claims Adjuster Elverson, PA March 2021 January 2024
• Assessed property damage and claims exposure, determining appropriate settlements.
• Assisted clients in understanding policy coverage and guided them through the claims process.
Commercial Lines Producer
• McIntyre Insurance Morgantown, PA February 2021 September 2023
• Sold and serviced auto, motorcycle, home, and commercial insurance policies,
• Educated clients on policy options, deductibles, and coverage limits
• Conducted risk assessments to determine appropriate coverage for home, rental properties, and vehicles.
• Developed and maintained strong client relationships. Chief of Police / Human Resource Director
Caernarvon Township Police Department Morgantown, PA July 1996 January 2021
• Led and managed a team of 10 officers, overseeing criminal investigations and departmental operations.
• Developed policies and procedures to ensure full legal and regulatory compliance.
• Specialized in accident reconstruction, traffic collision analysis, and crash investigation.
• Conducted in-depth motor vehicle accident investigations, determining causes, liability, and contributing factors.
• Accident reconstruction a Traffic crash investigation training. Education
Bachelor of Science (B.S.) Psychology
Albright College, Reading, PA May 2017 Cum Laude, GPA: 3.5 Associate in science (A.S.) Liberal Arts
Reading Area Community College, Reading, PA
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