Customer Service Personal Care

Lyndrick S. Nelson

New York, NY ***** 646-***-**** ***************@*****.***

Professional Experience

Personal Care Aide

Blossom — New York, NY

September 2024 – Present

Assist clients with personal hygiene tasks, including bathing, dressing, grooming, and toileting.

Provide companionship through socialization and outings.

Support mobility, ensuring safety during transitions.

Monitor health conditions by recording vital signs and noting changes.

Prepare and serve meals, accommodating dietary restrictions.

Perform housekeeping tasks to maintain a safe environment.

Administer medications or assist with self-administration under healthcare supervision.

Accompany clients to appointments and social outings, providing transportation if needed.

Team Lead

Maximus (Remote)

December 2022 – March 2025

Ensured confidentiality of Medicaid providers' information through verification processes.

Managed high-volume inbound inquiries from medical professionals.

Trained new and current agents on policies and procedures.

Conducted comprehensive needs assessments and provided solutions.

Communicated with medical professionals via email and ServiceNow.

Coordinated with external agencies via website links and phone contacts.

Facilitated weekly meetings, shared updates via Microsoft Teams.

Led de-escalation procedures during inbound and outbound communications.

Customer Service Representative II

Ashton Carter (Maximus Contract) - New York, NY

January 2021 – December 2022

Guided consumers in locating COVID-19 testing sites.

Scheduled appointments for vaccinations within the five boroughs.

Assisted with replacement of lost or damaged vaccination cards.

Supported consumers with the installation and use of IOS/Android vaccine platforms.

Administrative Assistant

New York Police Department (ICO-Unit)— New York, NY

September 2006 – January 2021

Digitized sensitive documents to ensure secure and accessible records.

Managed confidential case files supporting investigative operations.

Processed disciplinary cases, documenting compliance issues and emergency protocols.

Contributed to daily reporting and communication within the unit.

Education

Liberal Arts — Lehman College, June 2003

Business Accounting — Bronx Regional H.S., January 1995

Skills

Data & Statistical Analysis

PC/Mac SAS

Microsoft Excel & Office Suite Proficiency

Report Generation & Project Management

Bookkeeping

Customer Service & Relationship Building

Emergency Response Coordination

References

Available upon request.

Contact this candidate