Customer Service Quality Assurance
Resume:
Cherina Harrison
Newport News, VA *****
*******.*****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Walmart Distribution Center
Walmart-Williamsburg, VA
December 2023 to Present
Loads, unloads, orderfills, packs, and/or processes freight in an accurate and timely manner CSR
Global Continuum Solutions-Remote
December 2021 to November 2022
Providing customer service by handling technical issues, walk-through steps, billing issues, payment processing and Order processing for cell phone provider CS Representative
Alorica-Ups-Remote
August 2015 to August 2020
Providing customer service to those who’s packages need tracking lost in transit // Lost Package Investigations also CLAIMS/COLLECTIONS for lost packages Line Assembler
FoxConn-Richmond, VA
May 2010 to September 2011
Responsibilities
Quality Assurance – To ensure that all product goes out correctly Line Assembler – Assemble Hewlett Packard products on a production line Customer Service Representative/Call Center
TCR-Newport News, VA
December 2008 to December 2009
Responsibilities
Outbound Calling – Sales team would call residents of a Republican or Democratic party to see if they would donate money for a cause
Customer Service
Asst. Team Lead
B&B Seafood-Richmond, VA
March 2007 to December 2008
Responsibilities
Handle Money - receive and give correct change for placed orders Food Service - Coodinate meal plans for Lunch/Dinner, prepare orders based on customers request, serving correct portion sizes, setting up stations for tray line asst with cleanup Customer Service - assist customers with selections of seafood, knowledge of regular and modified diets and food allergens // Asstist with catering needs for events Customer Service Associate
Target
September 2007 to January 2008
Responsibilities
Guest Assistance - Provide exceptional customer service to guest Service Desk - Assist guest with complaints and/or returns Cashier –- receive and give correct change, accurate drawer count Team Member/Cashier
McDonalds-Richmond, VA
March 2007 to September 2007
Responsibilities
Customer Service - Provide assistance with food orders Handle Money - receive and give correct change, accurate drawer count Food Service - prepared orders based on customer’s request Customer. Service - Maintain clean dining area, stock items needed for dining cleaning and sanitizing tables chairs and food equipment.
Education
High school or equivalent
Varina High School - Richmond, VA
2006 to 2008
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Customer Support
• Outbound Sales
• Telemarketing
• Guest Services
• Quality Assurance
• Cold Calling
• Cleaning
• Salesforce
• Business Development
• Inside Sales
• Sales
• Live chat
• Customer service
• Typing
• Windows
• Guest services
• Serving
• Telecommunication
• Oracle
• Negotiation
• Communication skills
• Data entry
• Organizational skills
• Microsoft Office
• English
• Phone etiquette
• Computer skills
• Microsoft Excel
Certifications and Licenses
Food Handler Certification
Driver's License
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