Customer Service Associate
Resume:
Denise Byron-Corbin
Tanpa, FL *****
**************@*****.***
Objective: To find long term employment with a reputable firm utilizing my attributes and education shown below:
Experience:
The Home Depot
March 5, 2022 – January, 2023
Customer Service Associate
Assist customers with Returns, Exchanges, Phone Sales, Pick-up Orders, Will-Call, Curbside Pick-up, and Sales.
Quality Plus Dry Cleaners
August 2021 – November 2021
Dry Cleaning Presser
Inspect & Press Dry Cleaning clothing after cleaning process.
Walmart, Inc.
February, 2021 – August, 2021
Stock Associate
Shop departments for items out of place;
Distribute freight to location;
Stock shelves with incoming freight;
Organize & zone each area of the Department.
BCFoward/NFL Super Bowl Experience
1/29/2021 – 2/7/2021
Technology Manager
Scan all Customer QR Codes for participation in
NFL Obstacle courses, NFL Museum, and other games/courses for fans to experience.
Southwest Florida Roofing, Tampa, FL
April 30 2019, to June 30, 2019
Secretary
Prepare estimates/proposals for roof repair/replacement;
Prepare contracts for roof repair/replacement;
Schedule customers for estimates/jobs;
Maintain calendar for repair/replacement work;
Maintain communications with customers before, during and after each job.
World Class Services, Inc.,
February 2019 to April 2019
Carpet & Upholstery Cleaning
Vacuum, Shampoo & Extract carpet;
Clean Interior and Exterior Furniture.
Staff Zone/Altman Construction
July 2018 to November 2018
Residential Construction Clean-Up Apartment Units
Clean up of all remaining construction debris from complex and each apartment unit;
Remove all paint, drywall mud, glue, silicone and all other materials used by contractors from carpet, tile, walls, mirrors, glass, doors, showers, bath tubs, toilets, sinks, doors, switch plates, electrical outlet plates and any other areas that needed to be cleaned;
Vacuum and mop floors;
All units to be cleaned to highest standard in preparation of tenant occupancy.
Pacesetters Personnel Services /FinFrock Construction/USF
April 2018 to July 2018
Residential Construction Clean-Up
Clean-up of all construction debris on school grounds & maintain cleanliness of construction site;
Monitor contractors working in dorm buildings;
Monitor co-workers;
Maintain cleanliness of dorm building after contractors complete work;
Remove all construction debris from dorm buildings;
Detail clean up of all dorm rooms, hallways, restrooms and common areas prior to student occupancy.
Novitex Enterprises
October 23, 2015 to March 15, 2018
Confirmation Specialist/Customer Service Associate
Sorts and counts Confirmation orders;
Runs Confirmation programs in the computer system;
Review each Confirmation for accuracy;
Sign off Confirmation log sheet;
Forward Confirmation to QC for final review;
Receive and open all daily mail and date-stamp each piece of mail;
Create electronic folder for each client daily;
Scan each correspondence/response to client’s electronic folder and prepare daily count sheet;
Forward correspondence/response to correct department;
Keep track of response deadline date for each client;
File all correspondence/response to each respective client binder;
Maintain the books and records for each client;
Run client letters through folding machine;
Prepare and provide a count sheet for each state’s letters are mailed;
Time Entry into computer program.
Aerotek/Bank of America, N.A.
March, 2013 - August, 2013
Contractor - Operations Specialis
Verification of Documents;
Verification of Account Information;
Maintenance of Accounts;
Input Account Information into form letters;
Input Account Information into Signature Card;
Completion of Accounts;
Maintain Excel Spreadsheet of Accounts/Account Information.
Corbin’s Paint Coverings
April 2010 to July 2012
Office Assistant
Maintain accounting records;
Maintain advertising records;
Maintain licensing records;
Maintain payroll records;
Assisted with Pressure Washing and Painting.
CramerHaber&McDonald,P.A.
July 6, 1999-February 26, 2010
Collection Litigation Legal Assistant
Preparation and completion of lawsuits; Preparation and completion of discovery during litigation of a case;
Preparation and completion of discovery in aid of execution;
Preparation and completion of wage and bank garnishments;
Preparation and completion of discovery during wage garnishments;
Preparation and completion of personal property levies;
On-line filings with the Florida Department of State, Division of Corporations;
Chapter 7 Bankruptcy cases - on-line filings if necessary, follow-up, and completion of cases;
Chapter 13 Bankruptcy cases - on-line filings, follow-up, and completion of cases;
Dictation;
Training collection litigation assistants;
Assisted collectors with skip tracing accounts in order to perfect service of process;
Open, date-stamp and file all incoming mail daily;
Mailed out postal request forms to the United States Postal Service requesting verification of most current address of a party;
Skip traced accounts with employers, banks, and neighbors;
Pulled & reviewed credit reports for updated address or POE information;
Open new client files in system;
Scanned all incoming correspondence, pleadings, and all other documents to be filed for each client;
Maintained all electronic files in computer system using Adobe, including closed files;
Maintained all office equipment, including calls for maintenance/repairs;
Maintained and ordered all office supplies;
Maintained cleanliness of office, kitchen, and conference rooms;
Greeted all incoming visitors;
Prepared and readied mail for daily pickup;
S&W Detectives,Tampa, FL
February 2000-July 2004
Certified Process Server
Service of legal process throughout Hillsborough County
Conducted “stake outs” in order to perfect service of process
Butler Burnette & Pappas, P.A.
February 1994 - July 1999
Receptionist/Legal Assistant
Greet all visitors, attorneys & staff;
Maintained location of each attorney & staff member at all times;
Answer all incoming phone calls, identified calling party, and transferred to appropriate staff member;
Maintained and updated voice mail system as needed;
Maintained cleanliness of all reception areas, conference rooms & kitchens;
Review case files for determination of appropriate action;
Preparation of discovery during litigation of cases;
Preparation of discovery in aid of execution;
Scheduling of hearings, depositions, mediations and client meetings;
Review files with attorneys;
Dictation;
Track billable hours;
Maintained and ordered office supplies;
Prepared and shipped closed files to archive location.
Skills:
Knowledge of FDCPA
Microsoft Office/Word/Excel/Outlook
Scheduling
Maintain 3 or more calendars
Small Claims/County/Circuit Case Filings
Garnishments & Levies
Depositions/Mediations
Document Management
Mail Merge Forms
Alpha/Numeric Filing
Quick Brooks (1 year)
Telephone Switchboard
Scheduling/Time Entry
Basic Office Equipment
10-Key by Touch
Typing – 45-60 wpm
Division of Corporations/Sunbiz JLC Filings
On-Line Filings
Third Party Collections
Credit Card Collections
CMS - Collection Master System
Adobe Acrobat
Education:
Hillsborough Community College 1994 - 1998
Associates in Science Degree in Legal Assisting Tampa, FL
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