Rio Tinto Technical Support

SAMSON NAMARIKA

* ***** *****, *********, ****** +263********* **********@*****.***

PROFESSIONAL SUMMARY:

A highly skilled and experienced Technician with a strong background in inspecting, analyzing, and troubleshooting systems and equipment. Proficient in MS Office and possess excellent mathematical and problem-solving skills. Proven ability to multitask, liaise with professionals in different fields, and explain complex problems simply and clearly.

SKILLS

Proficient in MS Office (Word, Excel, PowerPoint, Outlook)

Excellent mathematical and problem-solving skills

Strong analytical and troubleshooting skills

Ability to multitask and liaise with professionals in different fields

Ability to explain complex problems simply and clearly

Strong written and verbal communication skills

Ability to understand verbal and written instructions

Ability to follow health and safety regulations

WORK EXPERIENCE

Senior ICT Technician July 2011 - Date

Harare Institute of Technology (HIT)

Provided comprehensive IT support, including troubleshooting, maintenance, and resolution of technical issues.

Inspected, analyzed, and troubleshot systems and equipment to identify and resolve problems.

Read repair manuals and liaised with other professionals to ensure effective repairs and maintenance.

Ran tests and interpreted results to make effective recommendations for repairs and maintenance.

Wrote up reports, safety regulations, and preventative maintenance plans to ensure compliance with industry standards.

Sourced replacement parts and negotiated with suppliers and clients to ensure timely and cost-effective repairs.

Repaired or replaced faulty equipment and fabricated components as required.

Provided time and material cost estimates before starting a job to ensure transparency and accuracy.

Kept abreast of advancements in the field and attended workshops as required to stay up-to-date with industry developments

Monitored and maintained the organization's network system and server infrastructure to ensure optimum operation and stability.

Provided technical support to users, resolving hardware and software issues in a timely and efficient manner.

Conducted regular system backups and ensured business continuity and disaster recovery plans were in place.

Participated in the development and maintenance of the organization's website.

Trained staff on networking software and hardware, and provided guidance on IT-related issues.

Worked to agreed project plans and schedules, adhering to quality standards and procedures.

Managed IT requests through the service desk system, resolving issues promptly and escalating as necessary.

Telecommunications and Electronics Technician 2004 - 2011 Standard Global Communications (SGC)

Conducted orientation sessions for new users, covering IT rules, equipment usage, and security policies.

Provided technical support for network and telephony infrastructure, including troubleshooting and resolving issues.

Assisted in evaluating network and telephony solutions and provided recommendations for implementation.

Developed and implemented IT security aspects of network and telephony technologies.

Installed and configured VoIP PBX server system

Installed Biometric access control system for the server room

Setup and configured Server room Access Management system to automatically logs all entrances into and exits from the server room

Participating in technology projects, system upgrades, and deployments.

Telecommunications Technician 1996 – 2004

Telone

•Installed, repaired and maintained telecommunication network systems to ensuring uninterrupted communication services.

•Provided technical support to clients and end-users promptly.

•Configured and maintained network equipment to ensure optimal performance and connectivity.

•Worked closely with project managers and clients to ensure successful telecom installations, meeting project deadlines and client expectations.

•Maintained detailed records of equipment, configurations, and service history, and facilitating efficient troubleshooting and maintenance.

•Performed cable and wiring installations for data and voice communication systems, and ensuring reliable connectivity.

•Provided technical assistance to customers, ensured excellent customer service and satisfaction.

•Diagnosed and resolved problems with telephone exchange equipment, and ensured continuous and reliable communication services.

•Prepared call detail reports and system analysis reports, and provided valuable insights for system improvements and optimization.

QUALIFICATIONS:

B-Tech (Honors) Degree in Electronic Engineering

Advanced Networking Certificate (CompTIA A+, CompTIA Network+, CCNA, MCSA)

International Computer Driving License (ICDL)

Digital Forensic Investigation Certificate

Telecommunication Technician Diploma

Optical Fiber Technology Certificate

Technical Project Management Certificate

System Troubleshooting Certificate

REFERENCE:

1 Mrs. Miriam Chahuruva 2. Mr. Causemore Mutewani

ICTS Director (Zimren) Head of Technical Department

Harare Institute of Technology Standard Global Communications

Belvedere Harare,

Harare Zimbabwe

Tel: +263********* Tel: +263*********

***********@***.**.** *********@**************.**.**

3 Mr. Ignitious Chikuvadze

Webmaster

The Herald House

Harare

Tel: +263**********,

*****@******.**.**

Contact this candidate