Customer Service Administrative Assistant

BERNETTA JAMES-JACOBS

*** * *** ********* ****** Apt#536 Deland, FL 32720 786-***-**** ️ *********@*****.***

ADMINISTRATIVE & CUSTOMER SERVICE PROFESSIONAL

Experienced administrative and support specialist with a strong background in office coordination, customer service, and virtual assistance. Skilled in managing schedules, organizing records, processing payments, and supporting clients in diverse environments including healthcare, education, and retail. Proven ability to work independently, handle sensitive information, and adapt to changing priorities. Committed to delivering quality service and maintaining professionalism in every task.

KEY STRENGTHS

Office Administration & Support

Customer Service & Client Relations

Calendar & Schedule Management

Payment & Transaction Processing

Team Collaboration & Communication

Virtual Assistance & Remote Tools

Record keeping & Data Entry

Microsoft Office & Google Workspace

Conflict Resolution & Problem Solving

Time Management & Task Prioritization

PROFESSIONAL EXPERIENCE

Walmart – Deltona, FL

Cashier May 2024 – Present

Assist customers with purchases, returns, and questions while maintaining accuracy and professionalism.

Operate POS systems, promote loyalty programs, and ensure smooth front-end operations.

Balance registers and follow financial procedures consistently.

Alpha Preparatory Academy – Atlanta, GA

Pre-K Teacher Feb 2024 – Apr 2024

Developed and led classroom activities supporting early childhood learning.

Maintained a safe, engaging environment and adhered to health and hygiene standards.

Communicated regularly with parents and school staff.

Private Home Care – Various Locations, FL

Home Health Aide 2021 – Jan 2024

Supported clients with daily living tasks, medication reminders, and mobility assistance.

Provided companionship and emotional support while maintaining dignity and confidentiality.

Scheduled appointments and handled light administrative duties for client needs.

Armour Dance Theater / Morningside K8 Academy – Miami, FL

Youth Counselor & PTSA Treasurer Feb 2023 – Oct 2023

Supervised children during structured activities and ensured safety at all times.

Managed PTSA funds, recorded transactions, and supported school event planning.

Child Protection & Family Services Agency – Spanish Town, Jamaica

Administrative Assistant / Customer Service Rep Oct 2005 – May 2019

Handled client inquiries, maintained office records, and processed financial transactions.

Coordinated referrals, supported intake procedures, and collaborated with external agencies.

Supervised office inventory, staff schedules, and implemented process improvements.

EDUCATION & TRAINING

Medical Billing and Coding Program (In Progress)

Florida Technical College – Deltona, FL

Diploma – Home Health Aide / CNA

Center for Career Learning – Oakland Park, FL

High School Equivalency – Completed 2016

Associate Degree Coursework (45 Credits Completed)

Crowne Professional College – Kingston, Jamaica -2011-Pending

Certificate in Office Administration – Level 1 & 2

Stony Hill HEART Academy – St. Andrew, Jamaica

CERTIFICATIONS & SKILLS

Medical Billing and Coding

CPR Certified

Training in Business Writing, Records Management, Event Planning, IT

Software: Microsoft Office, Google Workspace, Zoom, CRM Systems

REFERENCES

Available upon request

Contact this candidate