Independent Contractor Insurance Agent

Stevia Franko

**************@*****.*** PHOENIX, AZ, US +1-480-***-****

WORK HISTORY

Independent Contractor at Stevia Knows LLC

December 2020 - Present (5 Years)

• Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables • Developed and maintained strong relationships with clients, resulting in repeat business and referrals • Negotiated contracts and pricing agreements with clients to maximize profitability • Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions • Implemented efficient bookkeeping system that reduced administrative errors by • Streamlined invoicing process resulting in a reduction in payment delays • Cultivated a network of strategic partnerships leading to an increase in referral business • Delivered Pets, Antiques and Travel Trailers across the United States

Licensed Insurance Agent at Farmers Insurance Group August 2015 - December 2021 (6.5 Years)

• Generated new business by prospecting and cold calling potential clients • Provided personalized insurance solutions to clients based on their individual needs and risk profiles • Developed and maintained strong relationships with clients • Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection and made suggestions to fill in the gaps • Educated clients on various insurance products, explaining policy terms, conditions, and exclusions • Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently • Conducted thorough risk assessments for prospective clients to determine appropriate coverage options • Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities • Participated in networking events and community outreach programs to expand referral network

• Achieved monthly sales targets consistently by effectively cross-selling additional insurance products to existing clients • Assisted customers with claims processes by gathering necessary documentation and facilitating communication between the insured party and the insurer • Negotiated claim settlements within established authority limits while ensuring customer satisfaction • Collaborated with underwriters to negotiate favorable terms for clients insurance policies • Generated commercial risks to solicit, quote with brokerage using multiple carrier for determining the appropriate coverages and rates

Insurance Sales Agent at Miller RV Insurance Brokerage October 2013 - July 2016 (3 Years)

• Sale motor home in 45 states • Sale home and auto insurance in 45 states • Travel around the country and work booths at motorhome rallies.

• Teach seminars at motorhome rallies • Work renewals • Work closely with RV dealerships to close motorhome sales.

• Quote motorhomes in multi rater to obtain the best coverages for the state, the client and their risk portfolio.

Server Bartender at High Tide Cafe

March 2004 - July 2008 (4.5 Years)

• Consistently earned positive feedback by establishing rapport with patrons and providing friendly, responsive service • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction • Collaborated with kitchen staff to ensure timely delivery of food orders to customers • Provided recommendations on menu items based on customer preferences and dietary restrictions • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift • Adhered to all food safety regulations to ensure the health and well-being of customers • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience • Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service • Implemented upselling techniques resulting in an increase in average sales • Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

Bartender at Goonies Sportsbar

March 2002 - July 2005 (3.5 Years)

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations • Efficiently handled cash transactions and accurately processed payments using POS system • Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

EDUCATION

Insurance School -

Graduated 1995-01-01

Insurance License Property and Casualty Life and H University of Phoenix Online Campus -

Graduated 2005-01-01

Business Management

SKILLS

Vehicle Insurance, 28 years

Underwriting, 28 years

Brokerage, 10 years

Business Management, 15 years

Claim Processing, 28 years

Customer Service, 28 years

Cold Calling, 28 years

Contract Management, 28 years

Customer Satisfaction, 28 years

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have a drivers license

I have management experience: 1 years

Contact this candidate