VA Health Admin, Data Input, Admin work as Assist to GM at HHM
Resume:
Candice L Helekahi
Kahului, HI 96732
***************@***.***
Citizenship: United States
Status: GS 4 Step 10
Veterans Health Administration
Cerner/ Business Services/Admin
Mann Grandstaf VA Medical Center, Spokane, Washington December 19, 2021 to January 18, 2025
Salary: $46,967.00 Annually
40 hours per week
Duties Accomplishments and Related Skills:
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· Responsible for maintaining a complex and extensive electronic filing classification system foe the health care systems EMR and am directly responsible for entering data into it for direct and indirect patient care activities. Follow all policies, Medical Center Memoranda, and Veterans Health Administration directives related to the scanning and importing of documents and records.
· Utilize a personal computer to retrieve electronic documents and files for importing purposes, perform data entry, compose and edit letters, reports and memoranda, and transmit and receive emails encrypting when necessary.
· Knowledge of multiple electronic filing system and procedures, and current technology regarding scanning and importing, imaging applications and numerous EMR applications. Knowledge of records management procedures.
· Maintain accessible records and provide efficient service for direct and indirect patient care. Service provided could affect and determine the reliability and accuracy of the type of medical care given to patients. Affects the ability of personnel in the serviced units to perform their duties in an accurate and efficient manner. The accuracy of classification, indexing and cross-referencing determinations affects the reliability of information provided to the serviced units.
· Knowledge of computer programs such as Word, Excel, Adobe Acrobat. Typing skills are above 30 words per minute.
· Completed telework training for teleworking from home. Responsible for the proper maintenance of government issued equipment such as laptop, monitors power supplies.Follow all telework guidelines and procedures as mentioned in the telework agreement.
Certificates of Completion:
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· SPO Personal Protective Equipment for COVID-19 – 12/27/21
· Privacy and HIPPA Training – 12/28/21
· Harassment Prevention & Accountability Training – 1/10/22
· Government Ethics – The Essentials – 1/10/22
· Whistleblower Rights and Protections – 1/10/22
· EEO, D&I, No FEAR, and Whistleblower Rights & Protection Policy Statement – 1/ 10/22
· EHRM 400 Level Proficiency Check – 1/10/22
· SPO Emergency Management – 1/10/22
· VA 400: Sign-on Fair/Favorites Fair Only (ILT/vLT) – 1/10/22
· VA Office of Inspector General Training – 1/12/22
· General Compliance Awareness Training for Revenue Staff – 2/3/22
· Own the Moment/ Self-Paced eLearning – 3/3/22
· VA Telework Training Module for Employees – 4/5/22
· Telework for Government Employees – 4/6/22
Department of the Interior, National Park Service
Haleakala National Park, Kipahulu District, Supervisor: Lahela Park Mile Marker 42, Hana, HI 96713
4/14/2004 to December 16, 2021
Visitor Use Assistant, Grade GS5 Step 9
Salary: $45,606 Annually
Hours per week: 40
Duties Accomplishments and Related Skills:
Telework due to Covid-19 for 4 months. Completed the required telework training on DOI Talent.
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· Added two campground areas to the Recreation.gov website. Completed necessary application process for both campgrounds as well as supply all information for both sites. Uploaded photos of each campground and posted them to the webpage.
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· Completed training in administrative support, acrobat pro creating and illustrating documents.
· Completed the FEMA ICS 100 and 200 programs.
· Proficient in Excel, Word computer programs.
· Worked in Teams with co-workers and online meetings with entire Park staff. Continually checking emails for any updates to the Park information and world events.
· As a Visitor Use Assistant at Haleakala National Park in the Kipahulu District, I applied the federal recreation fee program stated in RM 22 and sold park passes accordingly to the public at the ocean entrance to the Park on the East side of the island of Maui.
· Serving as the front line of representation and providing stewardship with friendly customer service, by checking proper ID’s and committing to the standard practice across all National Parks.
· Used Advantage, to help close remits for daily entrances for our Summit, Kipahulu Districts, plus Donations. Inspecting for errors on Advantage either passes that were miss-sold, overages and or shortages.
· Working and using a POS (DATASYM) system collecting monies, credit cards and conducting remits. Completed all opening and closing procedures in a fee booth with no supervision completing all closing documentation needed for the day. Completed reports on Microsoft Excel to log stats for Park documentation.
· When handling cash had a very limited overage/shortage transactions.
· Give safety information on stream conditions and road conditions when needed. Give directions as to trails, visitor center, rest rooms and other sites the visitor might be interested in the area.
· Work with a high volume of people in short periods of time, keeping a pleasant demeanor. If problems arise, follow the Park policy and contact Law Enforcement if needed.
· Use a two way radio to communicate to law enforcement or to dispatch if there were any situations they needed to be aware of.
· Trained new staff on procedures as a VUA and also contributed to a fee manual used by on boarding employees to help with daily routines in the fee booth.
· Help with scheduling when fee supervisor is on extended leave and worked as a Supervisor when the Supervisor was on leave.
· Work on guidelines for campground procedures. Driven government vehicles while following state driving rules. Driving government vehicles was required when traveling from one District to the other for any Park business that required you to leave your designated district.
· Completed campground inspections daily to count campers and make sure campers were following the designated rules and regulations of the campground.
· When asked to cover shifts at the Summit District of the Park, I readily took on the task.
· Completed all yearly mandatory training for computer use, FISSA, ICS training that were required of Park employees.
· Received two monetary awards with the past years for exceptional service to the daily operations of the Kipahulu District of the Park. Trainings:
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· CPR first aid
· FISSA
· All required Federal computer training
· ICS 100, ICS 200
During COVID:
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· Telework Training
· Achieve Productivity in Your Personal Life
· RBMS Basic Navigation CBT Course
· Time, Stress and Resource Management
· FEMA: Response Considerations During an Outbreak or Pandemic – Certification
· Getting Your Career on the Right Track
· Access 2016 Working With Databases
· Keeping Business Calls Professional
· Acting With Diplomacy and Tact
· Acting Decisively
· Ergonomics Impacts: Administrative Controls
· BLM- Bystander Intervention – Certification
· Avoid Procrastination by Getting Organized Intstead. Work Experience: Department of the Interior Haleakala National Park Kipahulu District Mile Marker 42 Hana, Hi 96713 04/14/2004 to December 15, 2021 Salary: $45,606 annual April 14, 2004 to Present: Hours per week: 40P Duties Accomplishments and Related Skills: Teleworking from home, due to Covid-19. Completed the required telework training on DOI Talent. During this time I have been tasked with adding two campground areas to the Recreation.gov website. Completed the necessary application process for both campgrounds as well as supply all information for both site. Uploaded photos of each campground and posted them to the webpage. Completed training in administrative support, acrobat pro creating and illustrating documents. Completed the FEMA ICS 100 and 200 programs. Proficient in Excel, Word computer programs. Worked in Teams with co-workers and online meetings with entire Park staff. Continually checking emails for any updates to the Park information and world events. As a Visitor Use Assistant at Haleakala National Park in the Kipahulu District, I applied the federal recreation fee program stated in RM 22 and sold park passes accordingly to the public at the ocean entrance to the park on the east side of the island of Maui. Serving as the front line of representation and providing stewardship with friendly customer service, by checking proper Ids and committing to the standard practice across all National Parks. Also used Advantage, to help close remits for daily entrances for our Summit, Kipahulu Districts, plus Donations. Inspecting for errors on Advantage either passes that were miss-sold, overages and or shortages. Working and using a POS (DATASYM) system collecting monies, credit cards and conducting remits. Completed opening and closing procedures in a fee booth with no supervision completing all closing documentation needed for the day. Completed reports on Microsoft Excel to log stats for Park documentation. When handling any cash had a very limited overage/shortage transactions. I gave out safety information on stream conditions and road conditions when needed. Gave directions as to trails, visitor center, rest rooms and other sites the visitor might be interested in the area. I used a two way radio to communicate to law enforcement or to dispatch if there were any situations they needed to be aware of. I trained new staff on procedures as a VUA and also contributed to a fee manual used by on boarding employees to help with daily routines in the fee booth. I have helped with scheduling when fee supervisor is on extended leave. Working on guidelines for campground procedures. Driven government vehicles while following state driving rules. Driving government vehicles was required when traveling from one District to the other for any Park business that required you leave your designated district. Completed campground inspections daily to count campers and make sure campers were following the designated rules and regulations of the campground. When asked to cover shifts at the Summit area of the Park, I readily took on the task. Completed all yearly mandatory training for computer use, FISSA, ICS training that were required of Park employees. Proficient in computer programs, word, excel, email, spreadsheets, internet search engines. I received two monetary awards within the past three years for exceptional service to the daily operations of the Kipahulu District of the Park. August 2003 to April 2004 National Tropical Botanical Gardens Hana, Hi 96713 Assistant Visitor Guide 24 hr per week Salary: $3672 Determine and collect appropriate fees from visitors coming into the gardens; make change when necessary, maintain tour counts, complete shift and remittance reports, answer visitor questions about the gardens giving historical background of the area, open and clean the historical cottage, sell t-shirts, clean stock and maintain entrance station, answer phones, give directions and spoke with visitors regarding activities and sites to see in the Hana area. I maintained a good record of accuracy with minimal overages or shortages. 2002 to 2003 Ohana Hotel Company LLC, Hana Store PO Box 9 Hana, HI 96713 Store Clerk 40 hours per week Salary: $10, 022 per year Stocked shelves, refrigerators with groceries, unloaded freight from skips, put away freight in proper storage areas, operated electronic and computer cash machine, credit card, debit machine, accountable with the handling of cash, personal checks, travelers checks, made change, made fast food, answered phones, checked id as to underage purchases of alcohol and tobacco, refused sales to customers who I felt were intoxicated, gave directions and conversed with visitors as to the sights and activities offered in the Hana area, maintained cleanliness of the store throughout the day. August 2002 to October 2002 Haleakala National Park, Kipahulu District Mile Marker 42 Hana, HI 96713 Visitor Use Assistant Emergency Hire 40 hours per week Salary: $20322 per year Determined and collected appropriate fees, made change, issued receipts and passes according to National Park rules. Completed shift and remittance reports, dealt with dissatisfied visitors in a positive and professional manner, answered visitor questions about the Park, dealt with a high volume of visitor contact in short periods of time, gave directions to trails, surrounding area, stream and road conditions, maintained scrutiny to protect resources and provide visitor safety, answer phones, serve as radio contact in emergency situations. Handled cash, personal checks, travelers checks, and credit cards. Worked with a team in the daily opening of the visitor center, cleaning, stocking shelves, setting up displays, assisted with the monitoring of the streams during inclement weather. Closing duties, required counting cash, checks, travelers checks and balancing with recorded passes sold, inputting all information in a data system. 1984 to 2001: Hotel Hana-Maui PO Box 10 Hana, Hi 96713 40 hrs Salary: $19,200 Cocktail Waitress Bartender Food and Beverage Cashier Night Auditor Food and Beverage Secretary Administrative Assistant *As a cocktail waitress I greeted guests with pleasant customer service, was responsible for numerous tables at a time which required timing, concentration, when I had a difficult customer I would be calm and respectful. *As a bartender I was accountable with the handling of cash, personal checks, travelers checks and electronic credit card machine, completed shift and remittance reports, end of shift balance reports with cash and credit card transactions were turned in to the night auditor, dealt with difficult customers in a positive and professional manner, answered phones, gave information to visitors as to the attractions in the town. *As a Food and Beverage Cashier I posted all city ledger, inter-company and room charges, was accountable in the handling of all types of cash, used electronic credit card machine, 10-key calculator, computerized cash register, issued receipts and credit card vouchers, in regards to breakfast, lunch and dinner in all food and beverage outlets in the Hotel. Calculated and posted all tips to be distributed to waitstaff, all work was balanced with computer tapes for all meal periods and all outlets, completed all shift and remittance reports an handed in to night auditor, got along with co-workers in times of stress and provided a solid work environment for all involved. *As a Night Auditor I posted all food and beverage sales for the day as well as all accounts for all entities of the Hotel in to the Hotel system via computer, made sure all sales were posted correctly, balanced all work with the Hotel system audit reports, posted credit card charges for all entities of the Hotel in to the central credit card system then sent them off electronically, printed all reports for daily sales to be balanced with audit report, answered phones, check in and out guests, worked the Hotel computer system, extensive use of 10-key calculator and Microsoft Office programs. *As a Food and Beverage Secretary I was responsible all schedules for all food and beverage outlets were had correct staffing with all available staff, helped coordinate staffing with food and beverage supervisors and managers, assisted with all food and beverage deliveries from purchasing department, made sure all menus were available for staffing, helped with catering events and weddings, kept the General Manager up to date as to the food and beverage outlets and events, staffing. *As an Administrative Assistant I was accountable to the General Manager of the Hotel. Took minutes for meetings, typed up using a computer, and distributed to all department heads. Wrote a holiday compendium that was distributed to all guest rooms in the Hotel, arranged proms, weddings and Hotel hosted gatherings, oversaw the food and beverage department making sure all scheduling was approved by the General Manager, signed up members for the Hotel membership program which offered charge accounts and other amenities for residents and longer term visitors, answered phones, took messages, helped in the main dining room during busy periods of time, worked with the front desk, reservations, hospitality and rooms divisions to help support the communication with the General Manager. Job Training: Required Telework Training CPR first aid Fissa Up to date with all required Federal computer training ICS 100 ICS 200 RBMS online trainings FBMS Basic Navigation CBT course-online Acting with Diplomacy and Tack-online Acting Decisively-online Time Stress and Resource Management-online FEMA-Response considerations during an outbreak or pandemic- online Education: Laguna Beach High School Online Accounting/2 years
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