Customer Service Pharmacy Technician
Resume:
Christa Davis
Pharmacy Technician
Austin, TX ***04
************@*****.***
Professional Summary
Customer Service Representative with experience with both direct and call center environments. Excellent communicator with strong time-management and customer needs assessments skills. Exercise independent judgment, decision-making, and problem solving abilities. Outstanding problem solving and able to diffuse difficult customer situations.
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Walgreens-Austin, TX
January 2021 to Present
Responsible for customer service, filling rx, soliving insueance issuses, making outbound calls and taking inbound calls. Opening and closing the pharmacy. Smart counts of random medcines. Ordering medicines.
Customer Service Representative/Call Center
Mindlance (Capital Metro Paratransit)-New Jersey, New Jersey September 2019 to April 2020
Responsibility are to comply with Cap metro's policy and procedure when booking Paratransit reservation for the clients. Review the client's eligibility conditions to see if we are able to schedule the trips. Educate clients about the services that are offered by scheduling regular permanent rides. Maintain a professional tone of voice when speaking with the clients.
Sales Associate
7-11-Austin, TX
April 2019 to January 2020
Responsibilities are to greet every customer and always offer 7rewards. Maintaining clean store environment, cooking frozen pizza, hot wings etc... Being friendly and polite to our customers. Production Operator
ICU Medical-Austin, TX
October 2018 to July 2019
We were responsible for inspecting IV bags made by our Bag Fab Dept. Fix and jam up with the robots and rotate different work stations every 30 mins.
Customer Service Representative
MAXIMUS-Austin, TX
April 2014 to March 2018
Responsibilities
We are responsible for enrolling our caller into Medicaid medical plans and providing information on how to use the benefits. We also assist with the callers with scheduling medical and dental appointments for their children. Outbound calls are made sometimes only to doctors offices and other state agencies. We are also require to maintain good adherence.
Skills Used
Having patients with the callers and being very informative about the program and benefits offered. Also have knowledge of call centers, working with many different type of computer programs. Freight Team Associate
Home Depot-Ausitn, TX
April 2014 to April 2015
Responsibilities
Our responsibilities were to unload the truck and pallets and stock shelves in the department assigned to us.
Customers Service Sales Associate
Advanced Auto Parts-Austin, TX
September 2013 to February 2014
My job responsibilities are: Greeting our customers, assist customers with finding auto parts, answering questions customers questions. Receiving truck, distributing products to the proper locations within the store. Inventory control, lost prevention, merchandising and setting up Plano grams displays. Opening and closing store, cash handling such as counting registers and the safe. Answering the phones. Education
High school or equivalent
Skills
• Customer service
• Knowledge of MaxEB software with medicaid and Cisco Knowledge.
• Paratransit
• Pharmacy Technician Experience
• Merchandising
Contact this candidate