Call Center Sales Floor
Resume:
Marla Fleming
Charleston, SC *****
******.****@*****.***
Professional Summary
I have a lot of experience in merchandising, working in call centers taking inbound and outbound calls, up selling, processing mortgage applications, I was also a Trainer/Supervisor in a call center, I have Property Management experience, I have participated in a lot of Outreach Community events, partnering with different agencies like DHEC, VA Resource Center, Chas County Schools, DSS, and agencies which involved signing up individuals for Medicaid.
Authorized to work in the US for any employer
Work Experience
Coach
Walmart-Mount Pleasant, SC
October 2023 to Present
I am the General Merchandising Coach, I manage Lawn and Garden, Seasonal, Health and Beauty, Sporting Goods, Automotive, Electronics, Men's Apparel, and Homes. As a team our priority each and everyday is to make a store a shopped experience for our customers, we always make sure the shelves are neatly stocked Action Alleys are cleaned, keep up with our Viz pics from the warehouse, take our top stock down from the top shelves and replenish our product on sales floor, respond to our Nil pics(meaning make sure that the number of items that are available on the sales floor are correct, if not we must enter the correct availability on the sales floor)
Conduct Freight meetings, and make sure our checklist are done before we end our day. Teacher Assistant
Kelly Services-Charleston, SC
September 2023 to Present
I work with Special Needs Middle Schoolers that are level one to level 3 Autistic, I assist them with getting to all their classes, and with their classwork, I send daily reports home to parents, I make sure they receive their required medicines, keeping inventory of their medications, and I help the Lead Teacher with State testing, and their IEP reports, I teach them how to clean and maintain their desk areas, stay organized, use their words to express how their feeling, in need of help, or in distress. I teach them independence( being able to go to the bathroom, classes, and cafeteria on their own, and being respectful of each other’s space.
Delivery Driver
DoorDash-Charleston, SC
March 2019 to Present
I pick up food orders, auto parts, pharmacy orders, I also pick up, deliver, and set up catering orders, and I go grocery shopping for customers, and deliver their orders. T-Mobile Sales Representative
T-Mobile-Charleston, SC
March 2018 to February 2022
Research customers product orders, and any questions that they had concerning their cellular device, guide them through activations, issue refunds, track down orders, educate them on the use of the cellular devices for ex. (Uploading programs that has a fee, apps that require a monthly fee, apps that come along with their cellular device), explain charges on their accts, and placing accurate, detailed notes in their acct.
Fashion Consultant/ Merchandiser
Belk-Charleston, SC
November 2016 to March 2019
Unpack merchandise that came in from the trucks, place security tags on certain products, prepare our carts daily for sales, price changes, or winter/spring blowout sales, discounting everything in the store, scanning, marking down, and putting new price labels on the stands, hanging merchandise, organizing merchandise on the tables, and shelves, pulling orders from the back warehouse, and shopping for clients. Resident Assistant
T&R Rentals-Charleston, SC
June 2003 to July 2014
I was responsible for showing the model Apt. to potential residents, and giving them the application to fill out, answering any questions about the property, neighborhood, and any other concerns they might have, reporting any incidents or accidents on the property, cleaning the Apt. after a resident moved out, delivering invoices to the Property owners from companies that came and made repairs, pest control, or gave estimates.
Education
Technical College in Massage Therapy
Centura College-North Charleston-Charleston, SC
February 2010 to September 2010
Skills
• Non Medical Emergency Supervisor/Driver (5 years)
• Sharp customer service skills, proficient in Microsoft programs, multitasking, proactive listener (10+ years)
• Delivery Driver Experience (7 years)
• Childcare (10+ years)
Certifications and Licenses
Substitute Teaching Certification
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