Business Analyst Senior

Caroline N. Kahuho

Johannesburg, South Africa

+27-60-442-**** *******@*****.***

EE/AA Status: African Female South African

Senior Business Analyst

Profile Summary

Senior-level Business Analyst with 15+ years of experience delivering structured business solutions in regulated, data-driven environments. Proven ability to translate complex challenges into actionable strategies, build scalable processes, and enable executive decision-making through robust stakeholder collaboration, business analysis, and knowledge management. Brings a disciplined, detail-obsessed approach to every initiative.

Core Competencies

Business & Data Analysis Process Modelling Requirements Gathering Strategic Planning Solution Evaluation Operational Improvement Knowledge Management Change Enablement Stakeholder Facilitation Agile Methodologies SDLC Frameworks Risk & Compliance Management Analytical Reporting Excel Proficiency Familiarity with SQL & BI Tools UAT Support Documentation Excellence Digital Transformation Leadership Professional Experience

Knowledge Management & Strategy Consultant — Johannesburg Jan 2020 – Present

- Led strategic business analysis for knowledge systems, stakeholder alignment, and content optimization projects across various sectors.

- Designed enterprise knowledge strategies, SOPs, and learning systems supporting operational scalability and regulatory compliance.

- Delivered insights for customer acquisition strategies and process improvements, leveraging analytics and stakeholder input.

- Directed full project lifecycles, from discovery and business case development to execution and post- implementation support.

Senior Content Strategist & Knowledge Development Consultant — Johannesburg Jan 2015 – Nov 2019

- Managed stakeholder engagements for training, content development, and digital transformation initiatives.

- Authored business cases, documentation, and functional specifications for organizational change projects.

- Facilitated workshops to align cross-functional teams and drive adoption of new processes and knowledge platforms.

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Senior Lecturer & Programme Coordinator – Marketing & PR — Damelin College, Randburg Feb 2009 – Dec 2014

- Developed academic and corporate training materials, assessments, and SOPs.

- Coordinated multi-disciplinary teaching and training programs aligned with business communication and strategic objectives.

Senior Regional Training & Communications Manager — Treatment Action Campaign (TAC) Jan 2007 – Dec 2008

- Led cross-regional training, communications strategy, and program management in compliance- driven environments.

- Developed reporting systems, training standards, and regulatory-compliant SOPs for knowledge transfer and capacity building.

Senior Tutor & Advisor – Business Communication — University of the Witwatersrand Feb 2005 – Dec 2006

- Designed and delivered business communication curricula, ensuring assessment rigour and alignment with industry requirements.

Assistant Manager – Training & Communications — International Red Cross Aug 2001 – Dec 2003

- Developed and led training interventions, SOPs, and communications strategy across 45 regional branches.

- Managed knowledge sharing and facilitated inter-regional capacity-building workshops. Education & Certifications

BSc (Hons) Environmental Sciences (Supervisor) — UNISA, 2023–Present Skills Development Facilitation — UNISA, Dec 2012

Post-Graduate Diploma in Education — University of the Witwatersrand, May 2008 MA (Humanities) — University of the Witwatersrand, Mar 2005 BA (Hons) Liberal Arts (Comm, Psychology, English) — Nov 2000 Technical Skills

Documentation & Analysis Tools: MS Office Suite, Lucidchart, Google Docs Data & Reporting: Excel (Advanced), Power BI (Working Knowledge), Google Analytics Process & Modelling: BPMN, SIPOC, Workflow Design

Project Platforms: LMS, SharePoint, Notion, Jira, Trello Data Familiarity: SQL Queries, Data Mapping, Validation Soft Skills

Strategic Thinker with Operational Precision

High Attention to Detail & Documentation Rigor

Confident Communicator across Executive & Operational Levels Facilitator of Change & Cross-Functional Collaboration Leadership, Mentorship & Coaching Experience

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References

Available on request.

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