Customer Service
Resume:
Liani Torres, PCHA
Philadelphia Pa *****
*******@*****.***
EXPERIENCE
LCB Senior Living, Bala Cynwyd, PA — Business Office Director March 2022-Present
● Resident Billing
Prepare Lease agreement for signing, process rental payments, process LTC claim paperwork, Review aging reports and make collection calls, process changes in care or medication levels,
● Human Resources
Process bi-weekly payroll, maintain personnel and training files according to state regulations, recruiting and onboarding of new team members, assist team members with interpretation of policy and benefits
Recruiting new associates, review resumes, and conduct pre-screens
● Accounts Payable
Ensure accuracy of invoices, code invoices and submit for payment
Prepare monthly accruals
Prepare monthly financial statements
● Manage Receptionist Staff
Provide training to new concierge and ongoing training Sunrise Senior Living, Paoli, PA — Business Office Coordinator January 2020 - March 2022
● Resident Billing
Process Move ins and Move Outs, Leave of absence, weekly review of account balances, process changes in care and medication levels, provide customer service to residents and families about billing questions,
● Human Resources
Process bi-weekly payroll, maintain personnel and training files according to state regulations, recruiting and onboarding of new team members, assist team members with interpretation of policy and benefits
● Accounts Payable
Ensure accuracy of invoices, code invoices and submit for payment
● Oversee concierges
Provide training to new concierge, maintain bistro area is always at Sunrise standard
Ivystone Senior Living, Pennsauken, NJ — Director of Business Administration
April 2017 - January 2020
● Resident Billing
process move ins/outs and transfers, collections, payment processing, reconcile residents funds management, bank account reconciliation, SSI increases, rep-payee applications, and review department monthly budgets.
● Accounts Payable
entering invoices in QuickBooks, call vendors for missing invoices, research payments for invoices.
● Human Resource
responsibility includes interviewing potential employees, onboarding new hires, review attendance and overtime, processing payroll, administer benefits, process worker's comp claims, LOA/FMLA, provide retraining on company policy, and terminations.
● Medicaid billing
complete all Medicaid billing for ALP and CPCH programs. Research denials and send corrected billing
Ashong & Associates,Philadelphia, PA — Senior Associate January 2013 - June 2017
● Bookkeeping
bank analysis and reconciliation, profit and loss statements for more than 35 companies using QuickBooks.
● Payroll
onboarding of new employees, payroll processing for 10+ companies on a biweekly basis.
● Tax Preparation
accurate completion of a client income tax returns, provide assistance to customers with IRS issues.
● AR/AP for Ashong & Associates, LLC.
EDUCATION
Licensed PCHA- May 2023
Rowan College, Sewell NJ — Associate of AP in Business Administration
December 2011
SKILLS
● Microsoft Office
● Point Click Care
● Quickbooks
● Medicaid Billing
● Accounting
● Kronos
● Paychex Programs
● Organizational Skills
● AR/AP and Collections
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