Property Manager Customer Service

A highly experienced and results-driven Property Manager with over 15 years of expertise overseeing

multi-unit residential properties. Proven track record of enhancing financial performance, driving occupancy, and reducing tenant turnover through strategic planning, effective team leadership, and exceptional customer service. Skilled in managing budgets, lease compliance, property maintenance, and marketing strategies. Adept at building strong tenant relationships and fostering positive work environments. Seeking new opportunities to leverage my expertise in property management to contribute to operational success and growth.

SANDY R. JOHNSON

Fort Worth, TX *********@*****.*** www.linkedin.com/in/sandy-ribinskas-johnson-a7301050 PROFILE SUMMARY EDUCATION

Western Hills High School

1983

Property Manager

Willow Bridge Property Company, Arthouse September 2023 - January 2025

• Oversee financial performance by managing rents, occupancy levels, and expenses, providing actionable insights to enhance profitability and operational efficiency

• Drive resident retention and leasing efforts, optimizing occupancy through clear communication, timely renewals, and tailored service to boost community satisfaction

• Lead and develop onsite staff, delivering training, support, and performance coaching to ensure high standards and foster a positive work culture

• Ensure full compliance with company policies and regulatory requirements, conducting audits of lease files and leasing documentation for accuracy and adherence to standards

• Partner in financial planning and analysis with the Regional Property Manager, executing strategies to meet business goals and preparing annual business plans and forecasts Key Achievement: Successfully maintained high occupancy and increased resident retention through proactive leasing efforts and superior customer service Property Manager

Gaines Investment Trust, Trinity Square, Turnberry Isle Jun 2012 - August 2023

• Directed tenant relations by addressing inquiries, resolving complaints, and cultivating positive communication to promote long-term occupancy

• Managed rent collection, tracked payments, and enforced lease compliance while maintaining precise financial records, including budgets and reports

• Oversaw property maintenance and repairs, coordinated with contractors to resolve issues, conducted regular property inspections, and maintained safety and upkeep

• Executed marketing strategies to attract and retain tenants, built vendor relationships and handled legal matters, including eviction proceedings and lease violations Key Achievement: Reduced tenant turnover by X% through proactive communication and tailored retention strategies, driving improved occupancy rates Property Manager

Sherman Residential/Flournoy Properties Jan 2005 - Apr 2011 Indigo Pointe Luxury Apartment Homes Grand Prairie, TX

• Led the strategy, planning, and execution of leasing, marketing, and budget management for a 300-unit new construction apartment community, resulting in a 3%–6% rent increase in 2008

• Streamlined operations by collaborating with residents, vendors, and staff to maintain occupancy growth while controlling costs, surpassing budget goals in 2007, 2008, and 2009

• Managed regional initiatives to reduce concessions and drive rent increases, consistently meeting corporate objectives and earning year-end bonuses for three consecutive years Property Manager

BH Management Services, LLC Jan 2003 - Jan 2005

The Phoenix Midtown/Towne Lake Village

• Supervised daily operations for a 550-unit property portfolio, including leasing, marketing, resident relations, and budget preparation, achieving a net operating income of $83,298 above budget

• Guided a team of 20 employees, overseeing payroll, recruitment, training, and development while completing a 25-million-dollar mold remediation project on time and under budget

• Strengthened advertising campaigns, tracked performance metrics, and aligned marketing strategies with company goals, resulting in increased rents and occupancy rates WORK EXPERIENCE

PROFESSIONAL

SKILLS

• Team Leadership

• Property Maintenance

• Tenant Relations

• Lease Administration

• Budget Management

• Vendor Management

• Conflict Resolution

• Financial Reporting

• Risk Management

• Customer Service

• Strong Verbal & Written

Communication

• Time Management

CERTIFICATIONS

• CAM (Certified Apartment Manager)

• CAPS (Certified Apartment Portfolio

Supervisor)

• Yoga Instructor Certification (900

hours of teacher training)

• Peak Performance Buoyancy Master

Diver

• Underwater Navigation, Deep Dive,

Shipwreck Certification

VOLUNTEER

• Volunteer Instructor, Miracle League

Network

• Food Sharing Volunteer for the

Homeless

AWARDS

• Employee of the Quarter, Gaines

Investment Trust

2016

• President's Award, Sherman

Residential

2006

• Perseverance Award, Sherman

Residential

2007

• Nominated for Manager of the Year,

Tarrant County Apartment

Association

REFERENCES

Available upon request

Contact this candidate