Sarah Hartman
Retail: overnight / Co-Manager: Complex Store Location
Walmart
Phone- 301-***-****
E-mail- *************@*****.***
*******.******.**@***-****.***
Striving for excellence always leading with integrity and respect for the individual. High performing co-manager with, positive development leading a team of 14 to 50 associates to be better leaders. Helping train and motivate employees to meet sales goals. Investing, developing and building teams to be productive associates. Marketing for the customers needs while creating a profit. Devoted in the growth of the team, while always putting the business needs first. Monitoring operations and performance of the associates, by fostering a positive customer focused culture, handling customer complaints and issues effectively. I am able to help create a welcoming and inviting store environment. Helping monitor loss prevention, maintaining a safe and secure environment increasing profitability by reducing shrinkage.
Co/Manager with a proven track record for success: Coaching/ Mentoring. Creating a strong positive work environment w/ retail operations management experience: including inventory management, staff management, sales and marketing, customer service, financial management store operations, compliance, employee development, problem solving.
Promoted to Overnight Coach: 09/2023 (Recently promoted) Delegating tasks to 3 team leads, while leading 37 employees properly handle freight. Ensuring daily store turn over is strong, consistent and determined to always open a brand new store experience daily. Monitoring dsd and delivery's ensuring accuracy upon delivery. Ensuring the total store is in high efficient standards, for when the store mgr arrives. Confidently motivating associates to be positive and achieve high customer standards. Following store protocols and procedures so the store is in high functioning order when the doors open at 6am. Teaching and training associates and team leads helping develop the stocking confidence, so product is in store ready, pricing accuracy, maintaining modular integrity with high confidence. While always keeping in mind hours to demand so we can execute strength going into the next shift, monitoring loss prevention to decrease store shrinkage and increase profit and reduce cost for the business.
Food/Consumables Coach-Co Manager 03/2023 until 08/2023 :Monitoring reports and metrics, verifying on a daily basis the store PnL. teaching and training associates. Managing 19 depts daily ensuring inventory process is being followed, monitoring modular integrity, managing and verifying gun sales. Following compliances working closely with ecolab, monitoring fifo, delegating tasks to my assistant managers daily to instill a clean and compliant grocery store by being positive, and energetic and instilling the core values of integrity, respect for the individual, and honesty. Delegating to 7 team leads and 27 employees, I coordinate their schedules so I can continue helping with the retention process. Ensuring the associates are happy and satisfied but also keeping in mind what's best for the business. Helping ensure our e-commerce side of the business is running effectively as well, by monitoring cost inventory by helping reduce inventory costs by 30% in a 6 month period.
Coach-Co manager: Cap 2/ Stocking team for 10 months, Walmart: Developed and trained, and led a team of 14 associates, delegating tasks during a complete store remodel, effectively maintaining compliance standards during the transition period. Monitoring inventory as it is unloaded off the trucks nightly. Verifying that all vendor DSD and Backroom execution was followed nightly to promote a clean and well-stocked storefront. Delegated tasks to have a proficient running back room. Inventory management, compliance, store operations.
Retail Team lead for 1 year, Walmart: Establishing a strong consumer relationship with associates and customers. Focusing on THE ONE-WALMART WAY, demonstrating a positive atmosphere, considering constructive criticism, and implementing it in my daily walk. Implementing a strong leadership role in the department, as well as keeping in mind the total store. I am learning every day from higher management on creative techniques on how to improve my department. Never forget the basics of why I am employed by Walmart to Create a positive, Customer/Associate experience while being Goal driven and determined to implement daily change as a whole.
Administrative Assistant for 10+ years, working directly with the CEO of Finance. Exceptional written and verbal communication skills/ adept in handling hr software, compiling data and research/ key-holder/ finance management, accurately accounting/ Safely transporting deposits between $7,000-$10,000 daily to corporate financial institutions, multi-tasking several daily tasks. Overseeing /Analyzing timecards for weekly accounting payroll, contoured direct office management, maintaining financial records, budgeting reports, data entry, providing executives detailed financial assessments for weekly budget meetings, preparing daily memos, emails, invoices, financial statements, and several other security sensitive documents, while dispersing and maintaining confidentiality with sensitive documents. Assisting Payroll Manager ensuring accounts/ timecards for weekly payroll were complete and compiled correctly.
Experience:
●Vendor management: compiling invoices, Data entry, maintenance, ordering, 10+ years
●Strategic planning, 10+ years
●Project Scheduling, Data Gathering, 10+ years
●Skilled in Ms. Office, Keynote, Excel, PowerPoint, Access, intuit, MS word, QuickBooks 8+ years
●Skilled in Several Software programs: Intuit, oracle, Fasttrack, Windows task Scheduler
●Management/ leadership 10+ years
●2 Walmart Awards, 1 associate of the month award gained 3 months after being hired, 1 Team lead Award gained 8 months after being Highered.
●Operator C certificate/ Ac@t 2016
●SERV safe certified
●First Aide/ CPR certified/ Since 2017 renewed yearly
●HIPAA Certified/ Since 2011 renewed yearly
●Excellent customer service: receiving recognition by the CEO and store manager for two letters of recognition from customers to the president of Walmart for my excellent customer service skills in 1 years.
●Point of sale operations and math skills
●Inventory management and ordering
●Decision making and problem solving
●Social media and Marketing solutions
Employment:
Promoted to Store Coach/Co salary manager, Walmart June 2022- currently in role
Team lead, Walmart June 2021- june 2022
Administrative Assistant/ Hr Float, Optimal Health Care Sept 2016-Oct 2018
Assistant Store Manager, Ac@T convenience Store May 2013-Oct 2016
Administrative Assistant/ Office Manager, Rhonda Quality Cleaners June 2000-June 2011
Education:
Associates Degree/ University of Pheonix Axia, Sept 2008-June 2010
Smithsburg Senior High School, Graduate June 2000
Reference: James Evans-Store Lead/Mentor 304-***-****
David Banzhoff-Owner operator Rhonda’s Quality Cleaners 240-***-****
Patricia Ritchie- Manager 1-443-***-****