It Support Specialist

**** * ****** ***, *****, UNITED STATES, *****

• ****.*******@*****.*** • +1-813-***-****

NIXON N. IROKANJO

IT Support Specialist

PROFESSIONAL PROFILE

Dynamic IT Support Specialist and sales professional with a strong foundation in remote system administration, cybersecurity, and customer engagement. Demonstrates leadership, problem-solving, and a drive rooted in extensive sales experience unlocking a tenacity to achieve exceptional results across diverse environments. Skilled in troubleshooting, user training, and proactive system maintenance to enhance productivity and security. Passionate about scaling within the IT and cybersecurity landscape toward advanced governance, risk, and compliance roles, leveraging technical expertise, an analytical mindset, and proven client relationship acumen to drive innovation in dynamic, distributed teams. PROFESSIONAL EXPERIENCE

IT SUPPORT & CYBERSECURITY May 2024 - May 2025

Karmai Consulting LLC Remote

SALES & CUSTOMER SERVICE REPRESENTATIVE Jan 2024 - Nov 2024 TruGreen, Inc. Tampa, Florida

CERTIFICATIONS

CompTIA A+

EDUCATION

B.S. ACCOUNTING Aug 2014 - Nov 2019

Wisconsin International University College Accra

WASSCE & GENERAL CERTIFICATE OF SECONDARY EDUCATION Sep 2006 - Jul 2012 The Leaningfield Secondary School Lagos

SKILLS & QUALIFICATIONS

Leadership, User Training, Sales Strategy, Remote Support, End-User Support, Customer Service, Time Management, Security Awareness, Project Management, Hardware Proficiency, Mobile Device Support, Network Fundamentals, Virtualization & Cloud Computing, Troubleshooting & Problem Solving, Operating Systems & Administration. LANGUAGES

English (Native).

REFERENCES

CEO-Seydou Dembele, KARMAI Consulting LLC (******.*******@****************.***, +1-813-***-****); Tarrel Davis, TruGreen Inc (***********@************.***, 813-***-****). HOBBIES

Road trips, Music, Photography, Volunteering, Research Resolved technical issues, boosting user satisfaction and system reliability. Performed system maintenance, enhancing performance and security. Diagnosed network issues, ensuring consistent access to resources. Delivered user training on software best practices, elevating productivity and mitigating security risks. Managed data backups, upholding data integrity and enabling swift recovery processes. Documented troubleshooting steps and technical solutions, enriching the internal knowledge base for efficient future support.

Resolved technical issues, increasing user satisfaction and system reliability across remote environments. Managed data backups, upholding data integrity and enabling swift recovery processes Surpassed sales targets by resolving concerns through innovative, client-focused strategies Cultivate client relationships by understanding landscaping needs, driving repeat business Implement strategies to improve customer retention, leading to increased service renewals Foster team collaboration and client trust, ensuring high levels of customer satisfaction Leveraged active listening to address and resolve client concerns, fostering trust and strong community relationships — all while operating effectively from a remote environment.

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