Billing Associate

Douglas Tucker

Lewisville, TX *****

Email: ****.**********@*****.*** Phone: 682-***-****

Authorized to work in the U.S. for any employer

Professional Experience

Billing Associate

Crete United Frisco, TX Oct 2024 Present

- Manage daily billing operations using ECap, RecDB, Arcadia, and SharePoint.

- Investigate and resolve billing discrepancies through vendor outreach and portal navigation.

- Collaborate cross-functionally using Microsoft Teams and Outlook to ensure project accuracy and timeliness.

Document Specialist Mortgage Solutions

Ameristar Information North Richland Hills, TX Sep 2022 Sep 2023

- Reviewed and processed mortgage documents for accuracy and completeness.

- Distributed finalized loan documentation in compliance with regulatory standards. IT Associate

Ameristar Information Network North Richland Hills, TX Jul 2021 Sep 2022

- Managed IT systems, registered devices/servers into management platforms.

- Handled Microsoft 365 administration including user creation and data transfers.

- Assisted with infrastructure support and VMware systems. Data Entry Clerk

Douglas Tucker

VIP Mortgage Colleyville, TX Jan 2019 Dec 2020

- Audited digital and physical records to ensure accuracy for audits.

- Managed document preparation for secure shredding and archiving. Education

General Educational Development (GED)

Prosper, TX Jan 2021

Certifications

Google IT Support Professional Certificate

Issued May 2021 Present

- Includes training in Networking, OS, System Administration, Security, and Customer Support. Drivers License

Valid: Dec 2020 Dec 2029

Skills

- Technical Support: Windows OS, DNS, VPN, Microsoft 365

- Tools & Platforms: VMware, SharePoint, RecDB, Arcadia

- Remote Support & Troubleshooting

- Data Entry & Document Processing

- Customer Service & Communication

- Team Collaboration & Organization

- Retail Sales & Merchandising

Douglas Tucker

References available upon request.

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