Human Resources Customer Service

Latrece S. Allen, M.A.

**** *. **** **** #*** Wichita, KS 67207 PH: 316-***-****, *-****-*********@*****.***

EDUCATION

Webster University Saint Louis, MO

M.A., Master of Arts in Management

Emphasis on Human Resources

Wichita, State University Wichita, Kansas

Wichita, KS

B.A., Bachelor of Arts in Social Work

PROFESSIONAL ROLES AND SPECIALTIES

City of Wichita Conflict Resolution Mediator 2014-2023

Community Outreach Advocate 2015 - 2020

Anger Management Group Facilitator 2013 to 2016

Financial Peace Facilitator and Mentor 2016

Domestic Violence Group Facilitator 2012-2014

Equal Employment Opportunity Officer 2012-2014

PROFESSIONAL EXPERIENCE

City of Wichita 1999-2000 and 2005-Current

Municipal Court

Probation Officer

Serve as a Community Outreach Advocate for the Municipal Court

Provide superior Customer Service by building and managing relationships with internal and external social agencies

Serve as organizational conflict mediator

Manage records control, collect confidential documents and update information systems

Provide innovative solutions to reduce and/or prevent probation revocations

Act as a liaison between internal and external staff and agencies to ensure consistency information collection practices

Supervise a continuum of 215 defendants for compliance with court orders

Coordinate, delegate, evaluates activities of reporting defendants as ordered by the Court

Effectively manage confidential information, by conducting a continuum of 120 Presentence Investigations monthly and making appropriate recommendations

Relay pertinent information and make recommendations for sentencing to Municipal Court Judges for defendants

Conduct and or organize oral presentations regarding helping agencies in the Wichita Community

City of Wichita October 2011 to June 2012

Municipal Court

Interim Chief Probation Officer

Served as the Department Equal Opportunity Officer

Consulted with management to provide guidance in HR matters to achieve Municipal Court objectives

Planned and directed employee activities, successfully managed a staff of 25

Assisted in mediation hearings to avoid employees’ filing formal grievances within the organization

Evaluated employee performances

Supervised a continuum of 300 defendants for compliance with court orders

Conducted employee selection and interviews

Effectively worked with contractors and other agencies and served as liaison to assist in resolving issues of concern and to improve working relationship

Coordinated training and other educational opportunities for staff

Maintained records control, and act as records custodian

Worked closely with management and employees to improve work relationships

Created and managed reports that provided detail productivity information, service levels, adherence, and overall performance

City of Wichita 2000-2005

Housing Department

Housing Leasing Manager

Provided superior customer service to internal and external clients

Assisted with the supervision and training of staff

Appropriately implemented procedures and regulations

Identified and made recommendations regarding client special needs

Coordinated recurring training and events

Conducted client fraud investigations

Managed a continuum of 400 clients, and confidential files with accuracy

Ensured monthly Housing Authority payments to 200 property owners

Supervised support staff

PROFESSIONAL TRAINING

Conflict Resolution

Equal Employment Opportunity and Diversity

Kansas Bureau of Investigations Certification

Raving Fans/Customer Service Excellence

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