Customer Service Security Officer
Resume:
Olga Rodriguez
**********@************.*******.***
Work Experience
Security Officer
MGM Resorts International-Las Vegas, NV
October 2024 to Present
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Participated in ongoing training programs to stay updated on security protocols and techniques Cocktail Server
Station Casinos-Las Vegas, NV
December 2023 to June 2024
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Communicated with customers to take drink orders accurately.
• Cleared tables quickly after guests departed.
CSR - Customer Service Representative
IRS-Atlanta, GA
May 2021 to December 2023
Handled customer complaints calmly and professionally, resolving customer issues in a timelv manner
• Created reports and documents as requested by the office manager
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Clerk
Samsung Electronics-Jonestown, PA
December 2020 to March 2021
• Issued invoices and collected payments in a timely manner, resulting in a X% increase in cash flow
• Handled customer inquiries and complaints, resulting in a X% increase in customer satisfaction ratings
• Performed data entry tasks to update customer information and internal databases. Cashier
Barnett Management-Phoenix, AZ
March 2019 to November 2020
Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Processed payments quickly and accurately, resulting in a X% increase in customer satisfaction
• Maintained an accurate cash drawer, reconciling discrepancies to the penny. Education
High school diploma
Avondale, AZ
August 2018 to May 2021
Skills
• Food Handling
• Security
• Surveillance
• Typing
• Office Management
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