Data Entry Customer Service

DOUGLAS ROMERO

New York, NY ***** · 929-***-****

**********@*****.***

Proven leader with a 14-year track record of driving operational efficiency and enhancing customer satisfaction in diverse roles. Adept at spearheading transformative initiatives, I orchestrated the development and implementation of an optimized storage system within a law office, resulting in a 20% reduction in paper-based filing time within just two months. As an office coordinator, I consistently achieved a remarkable 98% accuracy rate in processing legal paperwork over the course of a year. In a managerial role overseeing a profitable lounge, increasing profits by 35% over a span of three years. My commitment to excellence extends to customer service, where I effectively addressed and resolved complaints, resulting in heightened satisfaction levels. Additionally, my strategic approach led to decrease in Board of Education violations and associated monetary fines, showcasing my ability to find solutions to complex issue., resulting in heightened customer satisfaction.

Professional Skills

●Bilingual: Fluent in Both Spanish and English

●Microsoft Office: Word, Excel, PowerPoint

●Adobe Pro: Proficient in Editing Documents

●Data Entry: Accurate in entering and efficient data entry skills

●Document Management and Retention: Organizing and maintaining records.

●General Manufacturing Procedures: Familiarity with Manufacturing Procedures

●High Jump Software: Proficient in using High Jump for Inventory Management

●Citrix: Experience with Citrix virtualization platform

●Legal Files: Familiarity with legal document management

●Customer Service

Work Experience

08/2023-Present

Dispatcher, Hoyt Transportation (Bronx, New York)

Manage high call volume for student bus services, addressing inquiries from schools, parents, and the Board of Education, providing pickup times details, handling schedule changes, actively resolving concerns, finding solutions to complex issues, ensuring through follow-up for issue resolution.

Address and respond to all complaints directed to the Board of Education concerning incidents on bus routes, conducting thorough investigations into high-concerns matters involving interactions between bus crews, parents, students, and resolving various issues. Work towards minimizing or eliminating fines issued by the Board of Education through effective resolution changes.

Utilizing GPS tracking to monitor the buses, ensuring adherence to designated routes; promptly respond to emergencies by contacting police, fire, and EMS, and keep parents, schools, and the Board of Education informed with regular updates during incidents or unexpected situations on bus routes.

07/2021-08/2023

Shipping Associate, Hello Fresh (Totowa, New Jersey)

●Scanned assembled boxes with an RF Gun as they came off the production line and placed them onto their corresponding pallets.

●Ensured that all pallets had the correct shipping labels on the boxes and that the boxes were free from any damage.

●Assembled each pallet securely, one layer at a time, ensuring the boxes were stable and ready to be shipped. Wrapped the finished pallets with shrink wrap for added protection during transportation.

03/2019-11/2022

Office Assistant, Law Office of Martyn & Martyn (Mineola, NY)

●Processed incoming mail and organized documents for attorneys promptly.

●Maintained up-to-date filing and efficiently directed mail to appropriate recipients.

●Uploaded all requested documents and films to internal server as needed.

●Covered front desk receptionist as needed.

12/2017-03/2019

Office Service Coordinator, Law Office of HRRV (Mineola, NY)

●Managed daily department operations and delegated tasks to Office Service Employees.

●Handled sorting of mail, scanning documents, and ensured accurate postage for outgoing mail.

●Perform basic troubleshooting and maintenance on copiers and printers.

02/2014-12/2017

Storage Clerk, Law Office of Jaspan Schlesinger (Garden City, NY)

●Managed offsite facility inventory, efficiently locating, and retrieving files as needed.

●Collaborated with an offsite storage facility for accurate record-keeping and conducted regular audits.

10/2009- 12/2012

Manager, Agua Dulce Lounge (Hempstead, New York)

●Oversaw daily restaurant and lounge operations, including staff scheduling and supply orders.

●Managed financial responsibilities, such as evening revenue counts, vendor payments, and bookkeeping.

12/2006-12/2008

Registrar, Town of Hempstead Clerk's Office (Hempstead, NY)

●Conducted accurate searches for birth and death records.

●Organized and managed filing for birth certificates and burial permits

●Provided exceptional assistance to Spanish-speaking constituents.

06/2004-10/2006

GEICO, Claims Telephone Representative (Woodbury, NY)

●Managed incoming calls related to auto accidents, determining liability as per company guidelines.

●Assigned complex claims to higher-level adjusters and processed claim payment.

●Successfully resolved claims within 30 days, ensuring timely and efficient service.

Education

Southern New Hampshire University (Distance Learning)

Computer Science & Networking

9/2013-7/2015

Uniondale High School, Uniondale NY

High School Diploma

9/1991-6/1994

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