Customer Service Administrative Assistant
Resume:
Janet Heap of Birds
Oklahoma City, OK *****
************@*******.***
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Skills
Work History
Sales Associate
Family Dollar March 2025 - Current
Customer Service/Front Desk Associate
B&B Auto Works June 2023 - August 2024
Executive Administrative Assistant
J. Maxwell Klein Inc. February 2022 - May 2023
Water Coordinator for the EPA
Cheyenne and Arapahoe Tribes February 2016 - February 2022 MS Excel
Administrative
Data Entry
Reporting
Compliance
Customer Service
Provide excellent customer service by assisting customers with product selection, answering inquiries, and ensuring a positive shopping experience.
Manage inventory, restock shelves, and ensure products are organized and displayed according to store standards.
Process transactions accurately, handle cash and credit payments, and maintain a clean, organized checkout area.
Resolved customer inquiries and issues promptly, enhancing overall satisfaction and fostering long-term loyalty.
Processed orders and returns with accuracy, ensuring timely delivery and seamless customer experiences. Collaborated with cross-functional teams to support departmental operations, improving workflow and teamwork.
Spearheaded administrative operations for the Executive Director, managing correspondence, travel logistics, and inter-departmental communications to enhance organizational efficiency. Conducted in-depth research on federal grant funding sources, improving client funding opportunities and expanding organizational resources.
Coordinated high-profile meetings and events, fostering engagement with board members and stakeholders while ensuring seamless execution.
Conducted environmental assessments of Tribal resources, monitoring river data to ensure compliance with Office Manager
Office Manager for the Burial Program December 2016 - October 2017 Case Worker Aide
Case Worker Aide for the HOPE Program February 2016 - December 2016 Cashier
Fastbreak General Contractors May 2013 - January 2016 Accounting Clerk I
Cheyenne and Arapaho Housing Authority February 2012 - April 2013 Education
Associate of Science in Accounting
Redlands Community College
Bachelor of Science in Clinical Psychology
South University-Savannah
References
Clean Water Act regulations.
Analyzed and input water quality data for public disclosure on WQX, maintaining transparency and accuracy in environmental reporting.
Telephone Caseworker for the Tribes HOPE Program (2017-10 - 2018-04) Interviewed applicants to determine eligibility, ensuring regulatory compliance and confidentiality. Identified and reported discrepancies to improve the accuracy of assistance decisions. Assessed financial needs to allocate appropriate funds, enhancing program efficiency. Managed application processes, cutting family support time by 40% for improved efficiency. Coordinated with funeral homes to secure aid, enhancing service delivery for tribal members. Handled accounts payable, ensuring timely checks and accurate financial records. Screened applications for eligibility, ensuring compliance and timely assistance. Managed applicant data, improving accuracy and reducing processing time. Collaborated on program compliance, enhancing community support services and facilitated confidential screenings, guiding applicants through assistance procedures. Ensured customer satisfaction through friendly service, boosting loyalty and repeat visits. Managed cash transactions efficiently, maintaining financial accuracy and speed. Reconciled daily sales reports, ensuring precise financial records and accountability. Managed vendor payments, ensuring accurate coding and timely processing from diverse funding sources. Reconciled fleet fuel card transactions, optimizing accounting procedures for improved efficiency. Coordinated staff travel, managing itineraries and payments to support seamless operations. Compiled comprehensive financial reports on weekly, monthly, and quarterly basis, maintaining meticulous records for diverse funding sources.
Damon Dunbar, Executive Director, C&A Housing Authority, 405-***-****, Former Director, EPA, 12 years known
Joann Scott, Caseworker Supervisor, C&A HOPE Program, 405-***-****, Former Supervisor HOPE, 9 years known
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