Customer Service Inventory Management

VERONIKA DOMICI

424-***-**** **************@*****.***

WORK EXPERIENCE

La Nonna Ristorante, Vail, Colorado [May,2022 - July 2024] Crafted a wide variety of cocktails and beverages in a fast-paced, upscale restaurant. Provided excellent customer service by engaging with guests and ensuring their satisfaction. Managed bar inventory and assisted in ordering supplies to maintain stock levels. Greeted and seated guests, ensuring a welcoming atmosphere at all times. Managed reservations and maintained organized seating charts to optimize table turnover. Assisted in coordinating private parties and events, providing personalized service to guests. SLIDERS 50/50, Del Amo Mall, Torrance [April 2024 - June 2025] Bartender / Server

Oversee daily bar operations, including inventory management, staff training, and customer service to ensure a high-quality experience for all patrons. Develop and implement innovative cocktail menus that have increased customer engagement and sales 10%- 15% each month Train and mentor a team of bartenders, fostering a collaborative environment and ensuring adherence to safety and sanitation standards. Manage cash handling and financial reporting to maintain accurate financial records and achieve budgetary goals. Build strong relationships with customers, providing personalized service and handling customer feedback to enhance satisfaction.

Private Parties [January 2020] – Present

Freelance

Planned and executed private events, including cocktail parties and celebrations. Developed unique drink menus tailored to clients' preferences and themes. Ensured seamless service during events, managing staff and coordinating logistics. EDUCATION

Developed skills in hospitality

operations, customer relations, and

event management

Food and Beverage Management,

Event Planning, Customer Service

Participated in internships and

practical training, gaining hands-

on experience in the hospitality

industry

Enthusiastic and dedicated bartender and server with over 5 years of experience in upscale dining and event settings.

Proven ability to craft cocktails, provide exceptional customer service, and manage bar operations effectively.

Skilled in inventory management, staff training, and creating memorable guest experiences. PROFESSIONAL SUMMARY

EXPERTISE

Strong Communication

Skills

Cocktail Creation &

Mixology

Customer Service

Excellence

Digital Marketing

Inventory Management

Cash Handling &

Financial Reporting

Event Planning &

Coordination

Staff Training &

Development

Institute of Hospitality

Management in Prague, 2008

Bartender / Server

Q Terrace, Laguna Beach

Server

Provided exceptional customer service in a fast-paced upscale dining environment, ensuring a positive guest experience through attentive and friendly interactions. Assisted in menu selections and offered recommendations, showcasing in-depth knowledge of food and beverage offerings.

[June 2025 ] – Present

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