Support Specialist Customer

Enthusiastic and detail-oriented professional with over five years of experience delivering therapeutic support, mentoring, and responsive communication across diverse community settings. Proven ability to manage multiple interactions with empathy, confidentiality, and clarity. Skilled in digital documentation, problem-solving, and fast-paced customer engagement. Adept at facilitating smooth virtual interactions and maintaining a solution-focused tone under pressure.

Core Competencies

Real-Time Digital Communication

Multitasking in High-Volume Environments

Problem Solving & Troubleshooting

CRM & Chat System Familiarity

Confidentiality Compliance (HIPAA, 42 CFR Part 2)

Documentation & Client Interaction Logging

Professional Tone and Customer Care

Independent, Remote-Ready Work Style

Professional Experience

Therapeutic Mentor Italian Home for Children – Jamaica Plain Nov 2023 – Present

Supported youth (ages 8–20) through real-time role-modeling and behavioral coaching in community settings

Maintained detailed logs of client progress and provided responsive updates to teams and caregivers

Created calm, engaging environments through effective communication and empathy

Therapeutic Mentor Aspire Health Alliance – Braintree Mar 2019 – Oct 2021

Delivered structured mentoring services and tracked individual progress using digital tools

Collaborated on therapeutic goals and adapted approaches based on client needs

Maintained confidentiality while documenting interactions promptly and accurately

Support Staff May Institute – Randolph Aug 2016 – Oct 2020

Provided direct client support and monitored behavioral changes with detailed documentation

Ensured therapeutic safety and compliance across daily engagement platforms

Education

University of Maryland at College Park Graduate Certificate in Education, June 2015

Technology & Skills

Microsoft Office Chat Platforms EMR Systems CRM Tools Time Management Remote Collaboration

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