Customer Service Data Capture

MISS LEBOGANG BRIDGETT MASHILE

**** *********** ******, ***** *****, Kempton Park, 1619

+27-79-639-**** ***********@*****.***

Profile

Motivated and detail-oriented Bachelor of Accounting graduate from Boston City Campus, with 12 distinctions and a solid foundation in financial principles and accounting practices. Previously employed as a Credit Controller at The Building Company (Pty) Ltd, where I have demonstrated strong analytical and relationship management skills. Within two months of joining, I was entrusted with overseeing three BUCO branches, successfully reducing overdue accounts by 80% and improving cash flow through effective credit control and customer engagement. With hands-on experience in bookkeeping and a passion for financial accuracy and business growth, I am eager to contribute to a dynamic finance team and continue developing as a finance professional. Personal Details

Surname: Mashile

Names: Lebogang Bridgett

Date of Birth: 17 September 2000

Gender: female

Nationality: South Africa

Home Language: Sepedi

Other Language: English

Disabilities: None

Availability: Immediately

Tertiary Education

Institution: Boston City Campus

Qualification passed: Bachelor of Accounting

Year obtained: February 2020- December 2022

Major modules: Taxation, Financial accounting, Auditing and cost accounting

Certificates

Short course completed: SBCPASA - Sage Business Cloud - Certified Payroll Adviser Short course completed: English Literacy

Short course completed: Getting to know FICA (Financial Intelligence centre Act) Short course completed: SBCACSA - Customers in Sage Accounting Short course completed: Sage 300 - Introduction to Sage 300c Short course completed: Digital marketing (Crafting a winning strategy) Skills

Communication & Collaboration: Strong written and verbal communication skills; experienced in liaising with customers, branches, and senior management to resolve account issues and improve collections.

Accounting & Bookkeeping: Experienced in full-cycle bookkeeping, bank and ledger reconciliations, control account management, and accurate financial documentation. Financial Software Proficiency: Skilled in Sage 300, Sage Business Cloud, Pastel. Administrative & Office Tools: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and digital collaboration platforms including Slack, Asana, Zoho, and Microsoft Teams, Babbage, Xero, and Netcash for processing transactions, payroll, and reconciliations.

Time Management & Attention to Detail: Highly organized with excellent time management, problem-solving abilities, and a commitment to task accuracy and efficiency. Customer Relationship Management: Skilled in building and maintaining customer relationships to facilitate credit growth and prompt payments. Negotiation & Conflict Resolution: Adept at negotiating favourable payment terms and resolving account disputes to protect revenue and maintain client goodwill. Financial Reporting & Analysis: Capable of generating detailed daily, weekly, and monthly reports to support decision-making and enhance cash flow visibility. Work Experience

Company Name: The Building Company, Cape Town

Position Held: Credit controller.

Date: July 2024 – June 2025

Reason for leaving:

I’ve decided to resign due to personal and family-related reasons. As a new mother, my son's health requires me to be closer to home, and remaining in Cape Town is no longer feasible for our situation.

Key Achievements/Courses provided by the company:

Earned certification in Great at Providing a Service for exceptional service and exceeding customer satisfaction metrics.

Working in Teams, demonstrating strong teamwork and collaboration skills in group settings.

Effective Communication certification for clear and impactful communication within the organization and with clients.

Duties:

Assessed credit applications, managed account renewals, and ensured adherence to credit policies (Hollard, CGIC, SearchWorks, Quanta5) to minimize risk and support smooth credit operations.

Collaborated with Sales and Store Management to make informed credit decisions, establishing 30- or 60-day terms that balanced risk with customer relationships.

Proactively led collections efforts, negotiating favourable payment plans and reducing overdue accounts by 80% through timely follow-ups and issue resolution.

Delivered accurate daily, weekly, and monthly reports to support senior management, and led monthly overdue account reviews, including interest calculations and escalations.

Maintained effective communication with branches and customers, ensuring timely responses, document submissions, and issue resolution.

Oversaw debtor reconciliations and payment allocations using Babbage, ensuring financial accuracy and compliance with audit standards.

Drove continuous improvements in credit control processes, implemented quality checks, and ensured full compliance with company policies and national mandates. Company Name: Every Nation Resources Ministries, Cape Town Position Held: Junior Bookkeeper

Date: March 2023- June 2024

Reason for leaving:

I decided to leave my role to pursue a new opportunity that offered greater potential for growth, both professionally and financially. Duties:

Managed daily financial transactions, including accounts payable/receivable, payroll support, and control account reconciliations to ensure accurate financial reporting.

Performed bank and ledger reconciliations, verified financial records, and processed EFT payments and debit orders (1st, 15th, and 28th) with precision.

Utilized accounting software (including Sage and Nedbank Global) to record, process, and reconcile financial data, including international fund transfers.

Assisted in preparing financial statements, reports, and other accounting documents, supporting month-end processes and financial audits.

Addressed payroll queries, reconciled discrepancies, and ensured compliance with internal payroll procedures.

Executed administrative duties such as managing office supplies, responding to emails and calls, filing, and maintaining smooth office operations. Reference:

Mrs Zikona Gajula

Finance Manager

Every Nation Resources Ministries

ᔎᔏᔐ 072-***-****

Raeesah May

Accounts Receivable Manager

The Building Company

ᔎᔏᔐ 073-***-****

Cheslin Petersen

Credit Controllers Team Leader

The Building Company

ᔎᔏᔐ 062-***-****

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