Customer Service Administrative Assistant

DEJAH HANCOCK Kissimmee, FL *********@*****.*** 407-***-****

Summary

Organized and customer-focused professional with over 3 years of experience in fast-paced environments, eager to transition into an Administrative Assistant role. Proven ability to manage priorities, coordinate tasks, and provide excellent support. Skilled in communication, problem-solving, and maintaining accurate processes. Key Skills

● Office Administration: Filing, scheduling, coordination

● Microsoft Office Suite: Word, Outlook, Excel (basic to intermediate)

● Communication & Interpersonal Skills

● Calendar Management

● Customer Service

● Organization & Prioritization

● Time Management

● Problem-Solving

● Team Training & Support

Experience

Deli Clerk Publix Deli – Kissimmee, FL May 2021 – Present

● Provided excellent customer service, addressing inquiries and special requests in person and by phone.

● Assisted with training and onboarding of new employees.

● Managed inventory accuracy and coordinated with vendors.

● Supported task assignments and maintained efficiency in a fast-paced setting. Education & Certification

Administrative Support Certificate – Stepful (Expected 2025)

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