Project Management Customer Service

Mahamadou BOURAIMA

Lomé, TOGO +228-********

*******.*******.**@*****.***

https://www.linkedin.com/in/mahamadou-bouraima-b3a495117 6-year experience in customer service support, project management and teaching.

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Career Objective:

With six years of solid experience in customer relationship management, a master's degree in English, a certification in business management, and a certification in project management, I aim to leverage my multidisciplinary skills and bilingualism to contribute to the success of an online-based company in the United States or Europe. My goal is to join a dynamic team where I can optimize customer service processes, enhance user experience, and actively participate in managing innovative projects. I strive to add value by combining my communication skills, ability to manage multicultural teams, and expertise in problem-solving to support the company's growth and customer satisfaction.

Competences:

- Professional English

- Dynamic and team spirit

- Resourceful and entrepreneur

- Versatility

EDUCATION

March-2025 CENTRE DE FORMATION, LOCATED A KEGUE

Certificate in Project management, monitoring and assessment Relevant coursework: Project writing and Management, Project monitoring and assessment, International Consulting,

2016-2017 University of Lomé/ Maison de l’Entrepreneuriat de Lomé (MEL) Business developer or creator Certificate,

Relevant coursework: business plan writing, marketing, taxation, management, 2005-2012 UNIVERSITY OF LOME (UL)

Master’s degree in English, option: American Lit, Dec 2012 Relevant coursework: Long paper writing, research methodology, literature theory and criticism Paper title; “The Power of the dead in the Black American Traditional society” as seen in Paule MARSHAL’s Praise Song for the Widow( novel)

2006-2008 University of Lomé, Institute les science de education/ Teachers’ training Institute (INSE) High School teacher Certificate,

Relevant coursework: teaching pedagogy, teaching psychology, teaching child behavior 2005 A Level in literature, senior secondary school of Gbenyedzi-Kopé, Lomé. EXPERIENCE

Since March 2025 ASSOCIATION HOMME ET ENVIRONMENT, LOCATED IN LOMÉ/TOGO Project Manager:

Project manager,

Follow up and assessment manager

July 2019- June 2021 MAJOREL/ CALL CENTER, LOCATED AT Mamissi street (ADEWUI), boulevard de la Kara à Lomé

Customer service support:

Call transmission and reception,

Online sell and Technical support

Mails and chat writing

Sept 2009 -May 2014 ITP NOUSSI/Lomé

English teaching

Lesson preparing,

Monitoring, teach and access students

LANGUAGE & COMPUTER SKILLS

French (Native), English (fluent)

Microsoft Project, Excel, PowerPoint

ACTIVITIES & INTERESTS

Sports,

Internet,

marketing

project mangement

Contact this candidate