Customer Service Project Manager
Resume:
Stanley Tochukwu Oziri
Harrisburg PA, *****
Email: *******.*****@*****.*** Phone: 567-***-****
PROFESSSIONAL SUMMARY
Business Manager with over four years of experience in management, supervision and analysis aimed to drive business solutions. Offering a comprehensive background in Project Management, Customer Service and Electrical Engineering. Motivated by productivity increase and profitability achieved through excellent management, effective communication, and critical thinking skills. EDUCATION
Tiffin University (TU), Ohio Aug 2023 – May 2025
Master of Business Administration (MBA) in Management: Data Analytics G.P.A: 4.0 Federal University of Technology, Nigeria Nov 2010 – Aug 2015 Bachelor of Electrical and Electronics Engineering G.P.A: 3.0 WORK EXPERIENCE
Project Manager Feb 2021 – June 2023
2RV Architectural Limited
● Managed a team of fifteen engineers and architects in daily operations and designs.
● Designed electrical systems with advanced software, improving efficiency by 15%.
● Collaborated with safety team to ensure code compliance, achieving a 98% compliance rate.
● Optimized designs to reduce energy consumption by 12%.
● Ensured timely and successful completion of engineering designs by creating and adhering to project schedules.
● Trained new hires and promoted eligible staff to higher positions.
● Prepared accurate pricing estimates, achieving a 98% accuracy rate. Sales Manager Oct 2019 – Jan 2021
Nigerian Bottling Company (WABI)
● Managed day-to-day operations, increasing productivity by 15% and reducing costs by 10%.
● Collaborated with Management and sales team to analyze market trends, identify target markets and prioritize business needs.
● Led high-performing teams to surpass goals, improving project delivery timelines by 20%.
● Implemented performance improvement plans, enhancing individual productivity by 15%.
● Monitored performance and goals of the sales team to ensure they met and exceeded their targets.
● Analyzed sales records for Regional Managers and prepared monthly reports.
● Participated in monthly financial meetings for discussions and review of budgets. Customer Service Representative Nov 2018 – Sept 2019 MTN Nigerian
● Resolved customer complaints with a 90% satisfaction rate.
● Identified weaknesses in service quality and complaints management processes.
● Recommended suitable options for improvement in quality of customer service.
● Enhanced data accuracy and call handling times by 20%.
● Implemented service enhancements, improving overall customer service quality by 20%. INTERNSHIP EXPERIENCE
Data Mining and Research. May 2024 -Aug 2024
Duraflow Industrial Inc.
● Utilized various data sources to extract relevant information.
● Analysed data sets to identify trends, patterns, and opportunities.
● Researched existing products to assess performance and market positioning.
● Explored pricing strategies to ensure competitiveness and profitability. Site Supervisor Nov 2015 – Oct 2016
Architectural Structure Limited
● Monitored and reported on-site progress.
● Ensured site compliance with safety regulations.
● Communicated information to workers.
Electrical Design Engineer May 2014 – Dec 2014
Commint Nigeria Limited
● Prepared meticulous shop drawing plans, reducing design errors by 20%.
● Secured projects through effective tendering and negotiation, increasing successful bids by 30%.
● Conducted site inspections and generated progress reports, improving project efficiency by 15%.
PROFESSIONAL ASSOCIATION AND CERTIFICATION
National Association of Black Accountants, Member Feb 2024 Tiffin University Leadership Development Program (TULDP) Certificate of Leadership April 2024 TECHNICAL SKILLS
• Microsoft Office: Word, Excel, PowerPoint, Outlook, and Access.
• Data analytics using Tableau, SQL, and SAS Studio.
• Data mining, Forecasting, Process optimization and KPI tracking.
• Critical thinking and attention to details.
• Excellent leadership, communication, and cross-functional collaboration.
• AutoCAD.
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