Mental Health Behavioral

Brittany Swartzfager

Phone: 765-***-****

Email: *******************@*****.***

Location: Anderson, IN 46016

PROFESSIONAL SUMMARY

Empathetic and intuitive mental health professional with 10+ years of experience in supportive roles across behavioral health, wellness, and administrative settings. Passionate about creating safe, affirming spaces where individuals feel heard, supported, and empowered. Skilled in life coaching, trauma-informed communication, and integrative support practices. Seeking to contribute to a team-based mental health counseling environment that values compassion and growth.

CORE COMPETENCIES

- Mental Health & Emotional Support

- Client Intake & Case Coordination

- Trauma-Informed Communication

- Life Coaching & Goal Setting

- Behavioral Health Billing Support

- Confidentiality & Ethics

- Administrative Coordination

- Crisis-Sensitive Client Communication

PROFESSIONAL EXPERIENCE

Administrative Assistant

Roots To Bloom — Havelock, NC Feb 2025 – Present

- Provide front-line administrative support in a behavioral health office.

- Communicate with clients to coordinate care, intakes, and follow-ups.

- Maintain accurate and confidential patient records.

- Assist with behavioral health billing, invoicing, and insurance communication.

Holistic Coach & Author

Remote 2020 – Present

- Provide one-on-one and group coaching services with a focus on emotional well-being, life transitions, and empowerment.

- Create written and audio content that promotes healing, resilience, and self-awareness.

- Manage community engagement, client scheduling, and wellness curriculum.

Remote Data Entry Specialist

Liberty Auto & Truck Center — Villa Park, IL Mar 2017 – Jun 2020

- Maintained accurate digital records in a remote setting.

- Collaborated with sales and finance to ensure data accuracy and privacy.

Customer Service Representative

Xerox — Anderson, IN Aug 2015 – Feb 2016

- Assisted clients with sensitive billing and service-related concerns.

- Applied empathy and clarity in high-volume customer care situations.

Cashier & Customer Service Associate

TOPS Home Center — Elwood, IN Jun 2014 – Oct 2015

- Delivered helpful, welcoming service and problem-solving support.

Administrative Assistant (Seasonal)

Red Gold Tomatoes — Orestes, IN Aug 2012 – Oct 2012

- Supported communication and documentation across departments.

VOLUNTEER EXPERIENCE

Platoon Leader — Arkansas Chapter

Battlin' Betties Auxiliary Pin-Up Platoon 2018 – 2020

- Led morale and wellness efforts for veterans and first responders.

- Organized outreach events and peer connection initiatives.

- “Battlin’ Betties is a volunteer group of women who aim to bring back the sisterhood of the 1940s by supporting our veterans, military, and first responders through community service, outreach, and personal connection.”

CERTIFICATIONS

- Certified Life Coach

- Reiki Practitioner

- Veteran-Ready Certification

- Certificate in Veterans Mental Health

- Certificate in Understanding Veterans' Mental Health

- Diploma in Mental Health

- Certified Interviewer (Library of Congress Veterans History Project)

- Certificate in Psychology

EDUCATION

Currently furthering education through online certifications with Alison, including:

- Diploma in Psychology and Mental Health

- Life Coaching Certificate

- Veterinary Mental Health Certificate

Some College – Veterinary Technology

Penn Foster, Scottsdale, AZ

Jan 2019 – Aug 2022

High School Diploma

Elwood High School, Elwood, IN

Aug 2007 – Jun 2011

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