Inside Sales Account Manager
Resume:
Morgan McGuiness
Frisco, Tx *5034
EXPERIENCE
IDEMIA
Identogo Digital Fingerprinter
Nov. 2023-July 2024
Provided a wide range of Identity-related services with the main service being the secure transmission and capture of electronic fingerprints for employment, certification, licensing and other verification purposes
Responsible for keeping management informed of daily progress by submitting the activity and results reports, as well as how many people were no shows for their appointment, at the end of every day
A percentage of the population have very difficult fingerprints to scan, so I was responsible for trying to maximize the quality and accuracy of the fingerprints
Effective communicator and maintained a high level of professionalism when working with clients
Hewlett Packard Enterprise – Dallas, TX
Data Storage Solutions Specialist
Nov. 2015 – May 2016
Led collaboration teams; conferred with customers, engineers and specialists to assess equipment needs and determine system requirements
Responsible for mentoring and teaching Inside Sales Reps about HPE’s storage portfolio by scheduling time bi-weekly to do “ride-alongs”, white boards, presentations, pipeline progression, etc.
Continued to act as dedicated resource to a few large accounts by setting up conference calls, on-site meetings, creating quotes and special pricing, and being there to assist the customer, extended team and partner, as a trusted advisor
Managed 5 global accounts and 12 Inside Sales Specialists
Hewlett Packard Enterprise - Conway, AR
Inside Sales Representative/ Commercial & Global Account Manager
Sept. 2014 – Nov. 2015
●Represented HPE's storage portfolio, including hardware, software defined storage, and services, for SMB in the Northeast territory and subsequently handled C1 and global accounts
●Responsible for lead generation, deal progression, and overall client relationship management
●Organized joint sale calls with current as well as prospective customers and outside vendors; Collaborated with members of other departments to complete sales transactions
●Conferred with customers, engineers and extended team to assess equipment needs and determine system requirements
●Kept management informed by submitting activity and results reports, such as daily call reports, pipeline progression via Salesforce, weekly work plans, and monthly & annual territory analyses
●Initiated revenue generation through the setting and completion of appointments, cold-calling, presentations, and self-prospecting
Nordstrom - Dallas, TX
Sales Associate
Oct 2013 - March 2014
●Demonstrated outstanding customer service and selling skills by listening to the customer, identifying purchasing needs, then giving options and recommendations based on need
●Maintained and organized department displays to enhance product visibility
●Consistently leveraged consultative sales techniques to upsell products and exceed sales targets meanwhile creating solid clientele base
●Responsible for assisting the store in achieving its’ daily, monthly and annual sales and service goals
●Resolved customer complaints or issues to strengthen store reputation and grow customer retention.
EDUCATION
Louisiana State University - Baton Rouge, LA
Bachelors in Business Administration, minor in Communication Studies
Aug 2009 - May 2013
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