Director of Operations

John Bickerstaff

** ********** **, ***********, ** 03053

978-***-**** ******@*****.***

Professional Experience

Pro Gym Supply - Londonderry, NH Sept.2024 to Current

Director of Operations

Direct all daily operations to ensure efficiency and productivity.

Supervise production processes to guarantee timely job completion.

Manage shipping and receiving functions.

Oversee inventory control and management.

Develop and coordinate delivery and production schedules.

Lead the service department and ensure effective scheduling.

City Wide Facility Solutions - Bedford, NH July 2023 to Aug.2024

Facility Service Manager

Managed janitorial and facilities maintenance services for multiple service providers.

Estimated, planned, and executed various projects.

Cultivated and maintained relationships with over 60 accounts.

Oversaw data management, including billing and documentation.

Collaborated with the outside sales team for project coordination.

Recruited and managed independent contractors and service providers.

PGW Auto Glass, Londonderry, NH Nov.2022 – July. 2023

Branch Manager

Led operations management to enhance efficiency.

Supervised delivery and warehouse teams.

Conducted capacity planning and routing for logistics.

Managed customer service and dispatch operations.

Handled billing and data entry responsibilities.

Foxx Life Sciences, Londonderry, NH Feb. 2021 – Nov.2022

Receiving Warehouse Supervisor

Processed daily receiving operations accurately and efficiently.

Collaborated with quality control and project managers to ensure project timelines were met.

Supervised warehouse staff and managed inventory effectively.

Trained new hires on warehouse equipment and processes.

Pella Windows and Doors, Haverhill, MA Jan.2016 – Sept. 2021

Operations Manager

Oversaw delivery teams and warehouse operations, ensuring seamless logistics.

Managed production and paint booth processes.

Conducted capacity planning and routing across NH, MA, and ME.

Utilized various order processing systems for operational efficiency.

Provided internal support for sales teams and management.

Coordinated with project managers for timely installation of residential and commercial projects.

Key Skills

Operations Management

Team Leadership

Project Coordination

Inventory Control

Customer Relationship Management

Logistics and Distribution

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