Customer Service Specialist
Resume:
Angela Chaffin
Conway, Ar 72032
******.*******@*****.***
A customer service specialist, always positive, professional, and gets the job done! Always going above and beyond. Excellent communication skills and fast learner, plus I'm eager to learn and know new things. I have also created and implemented successful training programs. I believe in working hard, but I believe more in having fun and making it a success while working hard. Setting yourself up for success, as well as everyone you work with, because we are all in this together!
Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Material Handler
Virco
June 2024 - Present
- Operated forklift to safely move materials throughout the factory
- Loaded and unloaded trucks with incoming and outgoing products
- Supplied production lines with necessary materials to keep operations running smoothly
- Transported materials to and from all areas of the factory as needed
- Scanned materials each time they were moved to maintain accurate inventory records
- Tracked material counts and ensured all materials were stored in the correct locations
- Maintained organization of materials to support efficient workflow
- Followed safety protocols and company procedures during all material handling tasks.
Quality Control
Pacific seafood
Woodland, wa
1/1/2023 – 7/13/2023
Hourly inspections on equipment, packaging, and products. Ensuring quality products, as well as making sure policies and procedures are being followed. Checking accuracy on shipping and receiving codes and labels . Making sure employees are in full PPE, and following standards.
Quality Tech
Sk Foods Reno, Nv
July 2022-still there
Do inspections, fill out reports . Inspect equipment as well. Make corporate judgment calls for things that need to be re- worked, or preventive judgment calls. Work with a quality team, as well as other department supervisors to make sure that everything is up to standards.
Quality inspector
Stratosphere quality Reno, Nv
Feb 2022- July 2022
Inspected pallets of various parts for Tesla at the Gigga factory.
Office General Manager
Gerdes Trucking llc - Reno, NV
January 2010 to February 2022
Working in the office as well as working remotely from my home, doing dispatch, billing, and HR. I did a little of everything, whatever was needed. At times working for other companies at the same time during the slow months to save the company money. I also did outside marketing to raise sales and make lifelong friends. Diffusing unhappiness, and making a point that EVERY GUEST LEAVES WITH SMILES!
General Manager
Sizzling Platter
February 2014 to November 2016
Managed team of 29 professionals. Reduced and controlled expenses by delegating some of the big rocks to my leads, IE: Food costs, labor, and scheduling. I created an outline for each job, explaining details of the job and my expectations of such. By having another person totally responsible for each very important section of my metrics, it not only gave another perspective and an extra set of eyes, but it allowed me to stand back and look in. This allowed me to see more, and make the necessary adjustments, and catch things I may have missed before. This also freed me up to more effectively coach my team, and keep operations smooth. Developed the department's first incentive performance plan which motivated staff and resulted in 8% increase in sales each week.
Happy at Home Chico, Ca
In home care giver
Feb 2019 to oct 2020
In the comfort of the residents’ homes, I would go and help with whatever was needed for their ADLs . I stayed overnights so mostly just watch over, monitor, and assist with bathroom needs. As well as post op help.
Pathways Homeless shelter
Red bluff, ca
Feb 2019- Oct 2020
Day time monitor, for residents and their pets. Also in charge of laundry for everyone.
General Manager
PIZZA HUT - Seattle, WA
January 2006 to Jan 2008
Responsible for all operations of the business. Staffing, cost control, food ordering and predicting sales according to the area trends, adjusting, and balancing operations accordingly. Always up selling and increasing sales, paying close attention to details, cause everything “speaks”.
Caregiver
Merrill Gardens
Jan 2008 to Jan 2010
Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply clean dressings, slings, stockings, or support bandages, under direction of a nurse or physician.
• Assist nurses or physicians in the operation of medical equipment or provision of patient care.
• Change bed linens or make beds.
• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
• Collect specimens, such as urine, feces, or sputum.
• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Feed patients or assist patients to eat or drink.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
• Prepare or serve food trays.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
• Record height or weight of patients.
• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
• Review patients' dietary restrictions, food allergies, and preferences to ensure the patient receives an appropriate diet.
• Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
• Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
General Manager
PAPA JOHN'S PIZZA - Bellevue, WA
June 2004 to January 2006
Nursing Assistant
TEHAMA COUNTY HEALTH CENTER - Red Bluff, CA
January 2000 to June 2004
●Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
●Apply clean dressings, slings, stockings, or support bandages, under direction of a nurse or physician.
• Assist nurses or physicians in the operation of medical equipment or provision of patient care.
• Change bed linens or make beds.
. • Collect specimens, such as urine, feces, or sputum.
• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Feed patients or assist patients to eat or drink.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
• Prepare or serve food trays.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. .
• Record vital signs, such as temperature, blood pressure, pulse, or respirations
•Transport to rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
• Turn or reposition bedridden patients.
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