Data Entry Customer Service

MONIQUE JONES

Temple Hills, MD 202-***-**** *******.*******@*****.***

Professional Summary

Detail-oriented administrative and customer service professional with over 5 years of experience in data entry, scheduling, and client communication. Proven ability to work independently in remote environments, manage confidential records, and deliver high-quality results with accuracy and efficiency. Proficient in Microsoft Office Suite, Google Workspace, and EMR systems. Strong multitasker and communicator with a commitment to meeting deadlines and supporting team success from any location.

Core Skills

• Remote Data Entry & File Management

• Microsoft Word, Excel, Outlook, Google Workspace

• HIPAA-Compliant Record Keeping

• Calendar Management & Virtual Scheduling

• Communication via Zoom, Teams, Slack

• Accuracy, Time Management & Problem Solving

• Confidential Document Handling

• Independent Work & Remote Collaboration

Certifications

• Certified Nursing Assistant (CNA) – Howard Community College (2025)

• CPR/BLS/AED – American Heart Association (2025)

• Food Handler Certification

• Valid Driver’s License – Expires 2028

• Microsoft OS & Security Fundamentals (2024)

Education

Howard Community College – Columbia, MD

CNA Training Program, 2025

Hair Academy 2 – Hillcrest Heights, MD

Cosmetology Certificate, 2019

Crossland High School – Temple Hills, MD

High School Diploma/GED, 2011

Professional Experience

Personal Shopper / Independent Contractor

Instacart – Washington, DC Metro Area Jan 2021 – Present

• Accurately shopped for and delivered grocery orders based on customer preferences.

• Maintained timely and professional communication with customers and support teams.

• Managed time efficiently while multitasking across multiple orders and locations.

• Ensured product quality, order accuracy, and customer satisfaction.

Event Server & Bartender

District Winery – Washington, DC Oct 2022 – Nov 2024

• Delivered exceptional service in high-volume event settings.

• Managed bar operations, maintained inventory, and upheld safety standards.

• Collaborated with teams to ensure smooth guest experiences.

Server & Bartender

Olive Garden – Hyattsville, MD Mar 2017 – Oct 2021

• Provided friendly and efficient dining service.

• Ensured compliance with food safety and handling protocols.

• Resolved customer concerns quickly and effectively.

Administrative Assistant

NOVA Research Inc. – Washington, DC Aug 2011 – Jan 2017

• Provided high-level administrative support, including calendar coordination and travel arrangements.

• Maintained accurate and confidential records in compliance with HIPAA policies.

• Streamlined office operations and managed documentation.

• Served as first point of contact for stakeholders and supported procurement processes.

Cashier, Customer Service, Bakery Clerk

Giant Food – Temple Hills, MD Oct 2009 – Oct 2012

• Delivered prompt and courteous service in a busy retail setting.

• Handled cash transactions and managed bakery inventory.

• Maintained cleanliness and quality standards.

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