Employee Relations Human Resources

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Marisol Maysonet

********.*******@*****.*** 407-***-**** Orlando, FL

Summary

Accomplished SPHR-certified Human Resources leader with 20 years of experience driving high-impact employee relations strategies across complex, multistate environments. Recognized for delivering consistent results through expert navigation of sensitive HR matters, from conflict resolution to compliance and organizational change. Known for forging strong partnerships with local and regional stakeholders, and for crafting thoughtful, win-win solutions through skilled negotiation and communication. A trusted advisor and strategic partner committed to fostering respectful workplaces and aligning HR initiatives with broader business goals. Skills

• Employee Relations

• Conflict Resolution

• HR Compliance

• Workplace Investigations

• Policy Development

• Multistate Operations

• Leadership & Team Development

• FMLA/ADA Compliance

• Strategic HR Planning

• Risk Mitigation

• Technical Skills: ADP, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

Experience

CFI/ Westgate Resorts, Corporate Human Resources, Orlando, FL Senior Director Employee Relations December,2021 to December,2024 Team Member Services Senior Corporate Director March, 2018 to December, 2021 Dedicated and results-driven HR professional with a proven track record of leading Employee Relations functions across diverse geographic regions. Highly skilled in providing strategic counsel to leadership, resolving complex employee relations issues, and fostering collaborative partnerships across cross- functional teams.

• Directed the strategic planning, administration, and execution of the Employee Relations function across a multistate operation supporting over 6,000 employees, ensuring alignment with organizational objectives and full compliance with federal and state regulations.

• Delivered expert guidance to leaders on a wide range of employee relations matters, including conflict resolution, workplace investigations, policy interpretation, the FMLA/ADA interactive process, and performance management.

• Conducted training sessions on employment law and compliance to build leadership capability, drive performance, and support team development across all levels of the organization.

• Served as a key liaison between internal stakeholders and legal counsel, ensuring effective communication and alignment on critical legal issues such as litigation management and agency investigations.

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• Partnered with HR field leadership, Security, and Risk Management to develop and execute proactive strategies for addressing complex workplace threats and ensuring a safe, compliant, and supportive work environment.

• Played an instrumental role in launching multistate marketing operations in previously unserved regions, showcasing strategic foresight and operational agility.

• Designed and implemented a comprehensive Leave of Absence program, including ADA- compliant interactive protocols and a streamlined FMLA recertification process, while outsourcing key components to third-party vendors for efficiency.

• Reviewed and refined company-wide policies, disciplinary procedures, and performance management systems to drive organizational consistency and improve operational effectiveness.

• Led a team of 12 HR professionals through the COVID-19 pandemic, managing all aspects of employee relations for over 4,500 employees—including policy development, safety protocol implementation, workforce reductions, reopening strategies, vaccination events, and mandates. Sarai Investment Corporation Shared Service Center, Orlando, FL HR Director March, 2017 to November, 2017

Directed the successful implementation and management of comprehensive human resources programs, policies, and procedures within a shared services model. Led key functional areas including payroll, benefits administration, and HR compliance. Provided strategic oversight and expert guidance to specialized teams, delivering both transactional support and high-level direction on HR programs, processes, and best practices to employees and leadership alike.

• Established a centralized HR shared services function by strategically consolidating transactional work from multiple federal contractors across various states into a streamlined, efficient model.

• Built and sustained strong internal partnerships with key stakeholders and business leaders across state lines—particularly in a unionized environment—fostering collaboration, trust, and alignment to support business objectives.

The Berkley Group, Orlando, FL

Regional Human Resources Director February, 2011 to February, 2015 Led the efficient administration and strategic oversight of all human resources operations across the Orlando Region. Provided high-level HR guidance to support business goals and enhance customer satisfaction through effective people management practices.

• Played a key role in launching Orlando’s first Human Resources department, designing and implementing comprehensive programs and policies covering employee relations, disciplinary procedures, FLSA and FMLA compliance, I-9 verification, workers’ compensation, workplace safety, and onboarding.

• Oversaw HR operations for a timeshare organization spanning three locations—including sales floors, marketing centers, and a Tele-Sales call center—ensuring consistency, compliance, and operational excellence across diverse environments. 3

CFI/Westgate Resorts, Orlando, FL

Corporate Employee & Labor Relations Manager November, 2005 to September, 2011 Human Resources Manager, Orlando FL, August, 2005 to November, 2005 Human Resources Director, Miami Beach FL, February, 2004 to August, 2005 Human Resources Generalist, Miami Beach FL, January,2002 to February, 2004 Served as a corporate consultant to multistate HR field locations, business units, and executive leadership, advising on company policy and ensuring compliance with complex state and federal employment laws and regulations.

• Managed employee relations for a workforce of over 8,000 employees across multiple states, including unionized environments.

• Provided expert consultation to 21 HR field locations, HR Managers, Regional Directors, and senior leadership on employee relations matters, policy development, and labor law compliance.

• Collaborated with business line leaders and legal counsel to develop, implement, and administer company-wide policies and procedures.

• Monitored and analyzed employee relations trends to inform proactive policy development and risk mitigation strategies.

• Acted as the primary liaison between legal counsel and HR field teams, ensuring consistent legal compliance and alignment on complex employment matters.

• Handled a broad range of employee relations issues, including workplace investigations, discrimination and harassment claims, wage disputes, FMLA and ADA cases, and more.

• Led high-level investigations and managed both internal and external Department of Labor

(DOL) wage audits.

• Coordinated timely and accurate responses to external agencies regarding legal issues such as Title VII complaints, Wage & Hour claims, and OSHA violations.

• Delivered hands-on HR support through onsite training and in-depth workplace investigations. Education and Training

University of Central Florida, Orlando, FL

Bachelor of Arts in Psychology

Senior Professional in Human Resources (SPHR) certified - 2014 Languages

Spanish Language Interpretation, Translation

Addition Experience

• Department of Children & Families - Orlando, FL Family Counselor, Protective Division

• United Nations ICTY - Den Haag, Netherlands Evidence Unit Clerk, Office of the Prosecutor

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