Administrative Support Office

Tiesha Baines **** Lyon Heart Drive Apt F Owings Mills, MD 21117

Cell: 443-***-**** ***********@*****.***

OBJECTIVE

To secure a position within a well-established company, with a history of financial stability, which will develop into a lasting career. PROFILE

Organized, dedicated and experienced professional with excellent attention to detail, and thirst to learn and be challenged in a dynamic work environment. Offering a degree in legal studies and over 10 years of versatile experience in legal/administrative support, as well as investigative skills. Strong planner and problem solver who readily adapts to change. PROFESSIONAL EXPERIENCE

BCPS- FRANKLIN MIDDLE SCHOOL (SPECIAL-ED DEPT.) - Office Secretary- Reisterstown, MD September 2022- Present

Provides administrative assistance to assigned Assistant Principal in the school. May serve to provide a backup to other Office Support Specialists as needed.

Designs, creates, and maintains databases, spreadsheets, rosters, and logs. Enters, sorts, and retrieves information in databases and spreadsheets. Gathers and compiles information. Prepares routine and special reports.

Creates and maintains electronic and paper document filing systems. Receives, distributes, and files documents.

Reviews and processes documents pertaining to office functions. Checks documents for completeness, accuracy, and compliance with established policy and procedural requirements.

Answers telephone calls. Provides assistance and information to callers, which requires a detailed knowledge of office programs, services, and procedures. Receives and forwards messages to office staff. Receives and directs visitors to the office.

Purchases office and instructional supplies, materials, and equipment. Maintains an inventory of office and instructional supplies and equipment.

Assists with ensuring accuracy of student attendance records including entering daily and period attendance for all daily substitutes. Maintains attendance related notes for the purpose of providing reliable documentation of recorded attendance information in compliance with district policies.

Coordinates and maintains daily calendar of administrators (assistant principals and principal), maintaining the departmental

(IEP-Spec Ed.) calendar and scheduling meetings for assigned staff.

Scheduling and updating meetings for staff.

STATE OF MARYLAND (OAG -Higher Education Div.)- Management Associate- Baltimore, MD March 2020- August 2022

Provides administrative assistance to assigned Senior Management in the organization. May serve to provide a backup to other Office Support Specialists as needed.

Receives, reviews, and when appropriate, responds to mail (including emails) & phone calls. Directs priority calls/mail to the appropriate party.

Types, edits and proofreads communications/memoranda sent internally/externally stakeholders.

Coordinates and maintains daily calendar of Department Staff to include Senior Counsel and other Attorneys, maintaining the departmental calendar and scheduling meetings for assigned staff.

Enters new litigation cases as they are assigned into CMS database system.

Prepares confidential correspondence (pleadings, etc.), manage reports/spreadsheets, and other documents.

Scan and open files on internal drive

Handles special projects as assigned.

CHESAPEAKE EMPLOYERS’ INSURANCE COMPANY- Fraud Investigator - Towson, MD June 2014-March 2020

Perform background checks (social media, pipl, LexisNexis, Pacer, etc), criminal checks and/or Motor Vehicle checks as requested by the field investigators.

Work in conjunction with Investigators as required gathering information to assist in fraud case development.

Appropriately refer cases for prosecution or administrative action at completion of investigation.

Complete all case assignments (queued assignments) in timely fashion, prepared cases for litigation when appropriate.

Work in conjunction with adjusters and legal department to bring cases to equitable, logical and economic conclusion.

Under the direction of a Claims Investigation Supervisor, conduct proactive reviews to identify claimants of concern.

Perform direct collection and resolution of unpaid balances through written and verbal contact with debtors.

Resolved audit and payment disputes for unpaid balances; Negotiate settlements and payment plans on unpaid balances.

Ensured compliance with all state and federal guidelines, which pertain to the collection of delinquent balances; and maintained important policy, claims records, and legal files.

Maintained close relationships with external attorneys, acted as their subject matter expert (SME), to discuss scope of case and provide feedback to the department.

Customer Service Professional II-Subject Matter Expert

Provide impeccable customer service to callers (inbound call queue); build rapport and retention of our policyholders, agents, and other stakeholders.

Assisted supervision and managerial staff with coaching and mentoring entry level staff.

Spearheaded internal audit of the customer service departments policies and procedures.

Created/Drafted, Organized, updated, and maintained Standard Operating Procedure documents for all customer service representative staff.

Created/Drafted, Organized, updated, and maintained department training presentations and materials for staff, including spearheading new employee systems and process overview training, recommended improvement processes for training/documentation.

Utilized Microsoft Office suites such as PowerPoint and Word to train employees and supervisory staff. MORRIS HARDWICK & SCHNEIDER- Paralegal - White Marsh, MD Nov. 2011-Nov. 2012

Drafted pleadings to include the Complaint, Lis Pen dens, Summonses, etc. (HUD files also) at least 12 daily and pulled borrowers info to perform screenings (SCRA, Pacer, and other databases)

Acted as a liaison between the Complaint Dept. and the Client (CITI) to ensure quality service via email/telephone.

Skip Traced debtors’ information in LexisNexis, DOD, and CMEF Databases; bankruptcy and MVA background checks.

Re-issued on Writ of Summonses; Saved/Scanned/Printed Media Files needed for lawsuits, prepared, and filed suits for attorneys; drafted and mailed letters (Demand, Complaints, Subpoenas, Omnibus Motions, etc.)

Worked independently while handling confidential and sensitive information and handled multiple time-sensitive projects. Education Baltimore City Community College- Legal Assistant- A.A.S Graduated June 2012 GPA: 3.2 (Meritorious Award) References Available upon request

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