Human Resources Customer Service
Resume:
MARCHIA D. JACKSON
*** *. ******** **. ********, SC 29506
CELL: 803-***-****
EMAIL: *********@*****.***
PROFILE SUMMARY
Experienced Human Resources professional with over 10+years’ experience. I am seeking to obtain a position where I can utilize my education, skills and past experiences that will mutually benefit both myself and my employer as well as create growth and future advancement. Skilled in the following competencies:
Office/Administrative support
Candidate prescreening
Customer Service
HR record management
Communication skills
Recruiting
Organizational development
Training and development
Orientation& On-boarding
Filing/Organization
HR policies and development
Account Management
PROFESSIONAL EXPERIENCE
CONDUENT-FLORENCE, SC 2022-PRESENT
A business process services company, which provides transaction processing, automation and analytics to both government and commercial customers.
CUSTOMER SERVICE REP (Remote)
Assist members/clients with common health insurance inquiries
Answer busy phone lines for inbound call center
Verify documents and images
Assesses member/client needs, research and resolve inquiries and document calls
Provides clear and concise information regarding eligibility, claim status and provider enrollment status
Advocate for members to ensure their needs are met
QUICK ACCOUNTS- FLORENCE, SC 2021-2022
A growing tax preparation, investment and consulting company that offers financial advice and strategies for small business owners and individuals seeking to optimize assets and maximize return potential by reducing cost, minimizing risks and managing tax consequences.
TAX PREPARER/RECEPTIONISTS
Responsible for greeting clients; intake process
Handles multiple busy phone lines
Receive, sort and distribute mail
Order office supplies; keep track of inventory
Update calendars and schedule meetings
Inform clients on tax preparation process
Data entry of financial records into tax software
Prepare and submit tax returns for clients
LIBERTY LABOR– WARRENSVILLE HTS, OH 2018 - 2020
A leading and growing staffing agency that provides various recruiting solutions to assist employers and job seekers in their search to find the ideal candidate for the position and a company that offers career opportunities for advancement and growth.
RECRUITER
Responsible for creating job descriptions for all current open positions.
Assist all contracts with various staffing needs.
Responsible for hiring and terminating employees.
Responsible for prescreening of all potential hiring candidates.
Address employee/ customer comments, concerns and complaints.
Worked with HR manager/ Recruiters to plan and update policies based on various industry contracts and social trends.
Boosted employee moral by providing bonuses and incentives.
Supported Human resources, controlling resume flow within employee tracking system.
ABM PARKING SERVICES – CLEVELAND, OH 2002 - 2016
A leading provider of facility solutions with revenues of approximately 4.9 billion and over 100,000 employees in 300+ offices throughout the United States.
HUMAN RESOURCES ADMINISTRATOR 2005 – 2016
Responsible for all changes to the employee maintenance files in JDE, including adjustments, tax changes, deductions, status changes, etc.
Responsible for terminating all employees in the JDE system.
Submission and coding for all prescreen invoices.
Assist in the training and orienting of new employees.
Assist in investigations and other HR related matters.
Responsible for new hire employment screenings; background, drug test, mvr and e-verify.
PAYROLL ADMINISTRATOR 2002 – 2005
Maintain payroll and its processes for 1000+ employees.
Ensure that hourly and salary paychecks are processed accurately and timely.
Perform timecard audits.
Handle allocations and rate changes, distribute W-2’s at year-end.
Process garnishments in timely manner.
Generate payroll reports and maintain salary vacation calendars.
Identify and rectify all potential payroll concerns.
FOREST CITY ENTERPRISES- CLEVELAND, OH 1997 – 2002
A national real estate company engaged in ownership, development, management and acquisition of commercial and residential real estate throughout the U.S.
HUMAN RESOURCE ASSISTANT
Perform background checks for all potential new hires.
Handle payroll for multiple residential properties, i.e. reviewing payroll timesheets for accuracy and completeness.
Edit payroll output and research problems.
Process wage verification and other employee wage requests, employee referrals, status changes and terminations.
Sort and package payroll check for residential employees.
Assist other departments with functions as required.
EDUCATION
Towards Employment Network4 Success, November 2018
Cuyahoga Community College, Associates of Applied Business in HR Management
John Marshall High School, Diploma
COMPUTER SOFTWARE EXPERIENCE
Advanced Microsoft Office (Excel, Word, PowerPoint, Outlook), HRIS applications proficient (JD Edwards, Citrix, Dayforce, Workday, ADP, Kronos)
U-Tax Software, QuickBooks, Salesforce
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