Customer Service Technical Support
Resume:
Stephanie Brown
Ocala, FL *****
*********@*****.***
Professional Summary
I'm a talented leader offering top-notch ability in my career path. Very successful at being trained and monitor, always looking to maintain and improve my working experience. Lastly, I'm Self-sufficient Dedicated
Ambitious
Determined
Reliable
Dependable.
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
GetInsured
September 2024 to January 2025
• Field internal and external calls from the message center and respond to customer request within established timelines
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening.
• Posting guarantor payments from clients.
• Answer inbound customer calls to resolve customer issues, requests and questions.
• Use state-of-the-art contact center software to provide accurate, valid and complete information.
• Provided Technical Support for online services and chat communication.
• Work in AWS
• Used VPN and Workstation.
Remote Vacation&Travel Representative
Trips Incentives-Coral Springs, FL
November 2019 to August 2024
Planning and selling vacations certificates for Condos, Cruises, and touring accommodations. Shipping out the vacation certificates, printing out shipping and return label using the Fed Ex website ground or express. Also Provide insurance and other travel services. Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Prepare an itinerary for family vacations to help make client travel plans easy
• Communicate with clients about their needs to ensure I meet their preferences
• Work Remote and inside the Office.
• Consistently advise clients on satisfactory travel options to enhance their experience
• Coordinate simple entry and departure procedures to ease client stress
• Connect clients with souvenir and tourist destination businesses that offer discounts.
• Upgraded their vacation by adding, additional nights, transpiration, food vouchers, etc. Customer Service Associate
PAVCO Furniture-Ocala, FL
October 2014 to September 2019
Interact with Customers through the entire sales/quoting process. Monitor ship dates, track orders through manufacturing and ones that have been shipped, collect payments, and handle any customer service issues.
Job Duties and Responsibilities:
• Sales support for sales team
• Prepare Quotes using Quote works Software
• Serve customers by providing product and service information and resolving product and service problems.
• Maintain custom records by updating account information
• Maintain product records by updating product information
• Check orders from sales representatives for errors.
• Prepare shipping documents and shipping approvals from customers.
• Handle Certificates of Insurance and other documents needed by sales team.
• Provide freight information for Sales team and Clients.
• Handle compliance with Management Company programs.
• Ensure customer can receive order prior to creating Manufactured Work Order
• Cash handling, credit cards, and checks and collecting experience.
• Provided assistance to clients.
• Answered phone, emails and assisted clients with changes.
• Assisted customers in person.
• Created customer appointments.
• Maintained up-to-date knowledge of customer accounts.
• Explained products and benefits.
• Also used fishbowl
Customer Service Billing and Eligibility Associate Sutherland Healthcare Solutions-Coral Springs, FL
March 2006 to September 2014
Responsible for completing and processing applications for healthcare coverage and Redetermination of their healthcare also provided Disenrollment when needed based on the eligibility to dis enrolled. Ask discovery questions regarding customer needs and wants and presenting solutions to save customers from disconnecting service and dis enrollment.
• Did technical support for application and login and out support services
• Interacted with customers via telephone, email, online chat.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Used Epic system.
• Used Oracle
• Assist with specifications and implementation of new plan for renewal and assisting clients adding on new plans (setting up benefit plans with multiple tiered pricing structures).
• Reports, policies, and procedures that relate to benefits administration and service.
• Supported the benefits team as needed and daily support of client account managers, payroll and sales as needed.
• Maintain data integrity and system functionality of all benefits information.
• Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures.
• Resolve client inquires, provide relevant information.
• Ensures proper triage, escalation, and effective resolution of all inquiries.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform billing assistance when needed for
FMS, and EDI concerns.
• Also assist with denials, & reimbursement issues for past due billing and MCO concerns. Education
High school diploma or GED
Whiddon Rodgers Education Center - Coconut Creek, FL September 2001 to June 2003
Skills
• Upselling
• Live Chat
• Collection management (6 years)
• Google Suite
• Phone etiquette
• Oracle (6 years)
• Call Center
• Pricing
• Sales Support
• Debits & credits (10+ years)
• Negotiation
• Customer Care
• Microsoft Office (10+ years)
• Windows
• VPN
• AWS
• EMR systems (3 years)
• Technical Support
• Freight Experience
• Communication skills
• Typing
• Salesforce
• CRM Software
• Customer Service
• Benefits Administration
Contact this candidate