Administrative Professional in a Variety of Industries
Resume:
PROFESSIONAL SUMMARY
Ethical Auto Claims Adjuster with excellent customer service skills to
take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
WORK HISTORY
Auto Damage Adjuster II, 09/2022 to Current
GEICO - Round Rock, TX
Interior Designer, 09/2020 to 09/2022
Jen Schade Homes - Austin, TX
CONTACT
Address: Round Rock, TX 78665
Phone: 512-***-****
Email: ********.********@*****.***
SKILLS
JENNIFER SCHADE
Thoroughly inspect, photograph and assess vehicle damage caused by all types of accidents, evaluating for relation to the facts of loss, in order to estimate vehicle repair costs and negotiate equitable settlements.
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Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers.
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Provide excellent customer service to policyholders and claimants throughout the claims experience with regular communication, then document claim files to maintain accurate records.
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Identify suspicious claims, escalating issues to supervisor for further investigation and analysis.
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Carry and manage consistently heavy project workload through exemplary organizational, time management and collaboration talents.
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Evaluated and investigated over 1700 auto claims in the last year and decided whether insurer should pay claim.
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Determined personalized needs, tastes and design preferences through thorough client consultations.
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Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
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Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
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Defined space requirements from schematic design to construction phase and installation.
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Specified appropriate products and materials to meet project objectives and design scheme.
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Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
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• Customer Service Expertise
• Claims Handling
• Bookkeeping
• Risk Assessment
• Damage Assessment
• Estimate Preparation
• Documentation Management
• Data Entry
• Microsoft Office Suite
• CCC One Proficiency
Administrative Assistant, 07/2019 to 11/2020
Quantum Electric - Round Rock, TX
Executive Accountant, 10/2018 to 05/2019
Boot Oilfield Services - Round Rock, TX
Accounts Receivable Specialist, 09/2017 to 10/2018 Signor Lodging - Austin, TX
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Executed record filing system to improve document organization and management.
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Assisted development and implementation of new administrative procedures.
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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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• Developed strategies to streamline and improve office procedures.
• Created SOP book for office staff to obtain uniformity. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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• Collected and reported monthly expense variances and explanations. Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
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• Maintained integrity of general ledger and chart of accounts. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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Conducted research and analyzed data to provide detailed reports on various business topics.
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Developed and maintained automated alert systems for important deadlines.
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Worked with senior management to initiate new projects and assist in various processes.
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Utilized Microsoft Excel and company-owned software to accurately invoice an average of $3M per weekly billing cycle.
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Monitored accounts to verify compliance with payment terms and schedules.
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Followed up overdue payments and payment plans from clients to establish good cash flow.
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Generated monthly accounts receivable reports to submit developments for management review.
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Reconciled accounts receivable ledger to verify payments and resolve variances.
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Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
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Accounts Receivable Specialist, 01/2015 to 09/2016 MOOD Media - Austin, TX
EDUCATION
Associate of Applied Science, Business Management, 06/2021 University of Phoenix - Online
High School Diploma, 12/2004
Taylor High School - Taylor, TX
CERTIFICATIONS
Utilized Microsoft Excel and Oracle software to manage invoices and payments.
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Identified, researched, and resolved billing variances to maintain system accuracy and currency.
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Prepared financial statements to provide results of operations, financial position and cash flow.
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Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
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Managed and responded to correspondence and inquiries from customers and vendors.
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Streamlined daily reporting information entry for efficient record keeping purposes.
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• Posted an average of 400 deposits daily
• Texas Insurance Adjuster All-Lines, License #3030110
• Texas Real Estate Agent, License #743532
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