Help Desk System Administrator

GERYN LINTON

Experienced and results-driven System Administrator with over 3 years of expertise in

managing and optimizing IT infrastructures, including Windows, Linux, and cloud-based environments. Proficient in system installation, configuration, and troubleshooting, with a strong focus on security, performance optimization, and automation. Proven track record of leading successful migrations, enhancing system uptime, and implementing disaster recovery solutions. Adept at collaborating with cross-functional teams to align IT solutions with business needs, while delivering efficient, secure, and cost-effective results. Skilled in virtualization, cloud infrastructure, backup strategies, and ITIL best practices, with a commitment to providing exceptional service and continuous improvement. *************@*****.*** Saint Albans, NY

https://www.linkedin.com/in/geryn-linton-b5394412a SKILLS

• Operating Systems: Windows (10/11), macOS, Linux

• Help Desk Tools: ServiceNow, Zendesk, Freshdesk, JIRA Software & Applications: Microsoft Office Suite, Google Workspace, VPNs, Remote Desktop

• Hardware: Troubleshooting desktops, laptops, printers, network devices

• Networking: TCP/IP, DHCP, DNS, LAN/WAN, VPN troubleshooting

• Support & Troubleshooting: Incident management, software installation, hardware maintenance, system configuration

• Security: Antivirus management, data encryption, user access control

• Ticketing Systems: Logging and tracking support requests, SLA adherence

• Communication Tools: Email, Phone, Remote Desktop Support(TeamViewer, AnyDesk)

• CompTIA A+,Security +

• Microsoft Certified: Azure Fundamentals

WORK EXPERIENCE

Expeditors

System Administrator (40+ hours per week) Mar 2022-Nov 2024

• Managed IT help desk operations, providing comprehensive technical support and troubleshooting users across multiple platforms (Windows, macOS).

• Resolved system and network issues, reducing average response time through improved triage processes.

• Configured and maintained hardware and software, ensuring systems were up to date with the latest patches and updates.

• Delivered training to new employees on software systems, enhancing team productivity and reducing technical support tickets.

• Acted as the first point of contact for escalated issues and performed remote troubleshooting for unresolved tickets.

Bollore

Import Agent (40+ hours per week) Oct 2019-Mar 2022

• Distinguished performance in various supply chain management roles ensuring excellent customer service and dealing effectively with customs, buyers, sellers, and vendors.

• Demonstrated adaptability across varying industry-specific roles, such as experience in the fashion industry for high-end brands like Hermes and Christian Dior.

• Accomplished in shipment coordination of high-end imports, ensuring efficient routing and on-time delivery by coordinating actively with international freight carriers.

• Track record of maintaining compliance with customs by carefully managing paperwork, duties, and regulatory requirements to avoid delays and fines.

• Proficiency in problem-solving, adept at proactively addressing and resolving shipping issues such as delays

Contact this candidate