Operations Manager Customer Service

PAUL LANE

*** *****, ******, ** *****

Phone: 936-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Driven and results-oriented Retail Operations Manager with over 8 years of combined experience in retail leadership and small business management. Proven ability to increase sales, optimize team performance, and deliver exceptional customer service. Skilled in team development, inventory control, and problem-solving. Eager to bring leadership, communication, and operational expertise to a fast-paced Assistant Manager role at AT&T.

CORE COMPETENCIES

- Retail Operations Management

- Staff Leadership & Training

- Sales Growth & Strategy

- Inventory & Stock Control

- Customer Experience Excellence

- Scheduling & Time Management

- POS & Stock Monitoring Software

- Communication & Conflict Resolution

PROFESSIONAL EXPERIENCE

Dollar Tree - Lufkin, TX

Operations Manager 2023 - Present

- Lead daily store operations including customer service, freight receiving, DSD deliveries, and nightly bank deposits.

- Increased frozen foods department sales by 25% in 6 months, setting a district-leading performance.

- Supervise and motivate a diverse team, promoting productivity, accountability, and a positive work culture.

- Handle product returns, manage inventory, and ensure compliance with company procedures. Fast Lane Establishment - Lufkin, TX

Owner / Operator 2015 - Present

- Launched and operate a small business focused on customer-first service and efficient inventory management.

- Developed expertise in budgeting, marketing, and operational decision-making.

- Built long-term customer relationships while adapting to changing market conditions and supply needs. EDUCATION

University of Phoenix - Phoenix, AZ

Master of Business Administration (MBA), 2019 - GPA: 4.0 University of Phoenix - Phoenix, AZ

Bachelor of Science in Business, 2016 - GPA: 3.8

Angelina College - Lufkin, TX

Associate's in Management Development

HONORS & AWARDS

- Inducted into Alpha Beta Gamma Honor Society

- Member, National Society of Leadership and Success

- Dean's & President's List recipient throughout academic career TECHNICAL & PERSONAL SKILLS

- Proficient in Microsoft Office, Google Workspace, POS systems, and inventory tools

- Excellent communicator with leadership and coaching abilities

- Strong critical thinking and adaptability in fast-paced retail environments

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