Instructor Led Training Team Building Coaching & Mentoring

SUMMARY

Seasoned Learning & Development professional with 15 years of experience in designing and implementing effective learning strategies and creating training curricula for new hire and continuing education training. Proven track record in creating engaging multimedia learning solutions, facilitating live training sessions, and assessing program effectiveness. Eager to leverage these skills in a Learning Manager role to foster a culture of continuous development.

WORK EXPERIENCE

AARP

Technical Training Specialist, New York, NY April 2024 – Present

Teaching technology courses virtually while creating a comfortable and supportive learning environment

Promoting Senior Planet culture and opportunities to course participants

Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.

Participating in special projects, as needed (ex. outreach, curriculum, etc.)

FRANKLIN TEMPLETON

Learning & Development Specialist, New York, NY Mar 2022 – Oct 2023

Developed and implemented innovative multi-media learning solutions, directly aligning with front office business goals.

Crafted and created comprehensive instructional plans to address identified training needs and skill gaps.

Conducted thorough research, interviews, and collaborations with Subject Matter Experts (SMEs) to determine suitable learning materials.

Administered a segment of the learning portfolio, ensuring continuous improvement by evaluating and updating existing solutions.

WARNER MEDIA

Learning & Development Consultant, New York, NY Oct 2021 - Feb 2022

Facilitated live, web-based training sessions to support various training initiatives, including new product launches and refresher courses.

Collaborated within the Learning & Development team to develop and create audio/video training modules.

Created curriculum for all HBO Max Client Service Team New Hire training program

Analyzed the effectiveness of learning and development programs, leveraging diverse feedback and performance metrics to improve existing training programs and develop new offerings.

ALLVUE SYSTEMS

Product Training Specialist, New York, NY Feb 2020 - Mar 2021

Developed and implemented client-centric learning experiences for a CRM product suite, facilitating seamless adaptation and maximizing product utility.

Conducted comprehensive training sessions coupled with interactive Q&A discussions, leveraging virtual platforms for effective knowledge transfer.

Synchronized with Project Management and Development teams to ensure timely delivery of training needs, customized requirements, and client expectations, while continuously refining training strategy through feedback analysis and cross-functional collaboration.

JP MORGAN, PRIVATE BANK

Implementation Training Specialist, New York, NY Apr 2018 - Sep 2019

Created and managed comprehensive training content, transforming complex CRM platform principles into easily understandable materials for global Front Office teams in both English and Spanish.

Orchestrated an effective learning curriculum, combining in-person, virtual, and train-the-trainer sessions for enhanced learning experiences.

Devised training program metrics, crafted strategies for improved employee engagement, and worked closely with development teams to create engaging beta user learning experiences aimed at driving specific behaviors and usage.

Client Service Trainer, New York, NY Sep 2014 - Apr 2018

Conducted comprehensive training sessions, enhancing skills and knowledge base of over 500 client service professionals, including the implementation of initiative-specific activities.

Evaluated training efficacy through monitoring best practices and participant assessments, adjusting strategies as necessary to ensure optimal outcomes.

Assisted team leaders with planning and executing development and coaching strategies, while simultaneously managing multiple client engagements with a high level of efficiency and accountability.

Developed an array of learning materials, including virtual tutorials, in-person training sessions, and performance support aids, to address specific topics in Client Service Training.

EDUCATION

Hunter College New York, NY Bachelor of Arts, Major Communications, Minor Film

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