Human Resources
Resume:
Gloria Mary B G
Human Resource Director
************@*****.*** • 845-***-****
Valley Cottage, NY
Accomplished Human Resources Director offering a wealth of experience executing HR functions on behalf of highly respected organizations. Adept at managing open enrollment, administering benefits, and enforcing corporate policies. Proficient at tracking compliance measures, maintaining employee records, and adhering to confidentiality practices. Excel at time management, organization, prioritization, and cross-functional collaboration. A visionary with the ability to blend HR requirements with business objectives while propelling organizational goals in evolving landscapes.
Areas of Expertise
HR Administration
HRIS Platforms
Performance Management
Training
Conflict Resolution
Audit Processes
Technological Integration
Project Management
Payroll
Benefits
Customer Service
Document Control
Recruiting & Retention
Employee Relations
OSHA
Professional Experience
Northern Riverview Healthcare Center, New York, NY, USA April 24 –June 25
HR/ Payroll Director
Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
Coordinated training initiatives to ensure employees remained up-to-date on industry standards and best practices.
Handled employee relations issues professionally, mediating conflicts to reach mutually beneficial resolutions when necessary.
Established effective communication channels between HR and other departments, fostering collaboration and improving overall organizational effectiveness.
Directed hiring and onboarding programs for new employees.
Managed FMLA, Disability, PFL including eligibility determination and documentation review, ensuring accurate leave records.
Coordinated weekly payroll for multiple departments, streamlining reports and reducing errors.
Supported OSHA compliance efforts by maintaining accurate safety documentation, prepared and submitted reports.
Sunshine Home Care Services, New York, NY, USA 2017 – 2024
HR & Compliance Manager
Delivered exemplary leadership in a multifaceted role overseeing HR functions and ensuring compliance for a company offering home health care services to patients in need of medical treatments or supervision. Proactively oversaw HR/Compliance Coordinators at four different locations.
●Responded to various information requests from government agencies and addressed questions regarding unemployment, first injury reports, workers’ compensation, disability, and paid family leave in a timely manner.
●Recorded and maintained data for each employee, handled demographic information for payroll iSolved system.
●Educated employees on company policies and new benefits; advised both new and existing team members.
●Facilitated posting, recruiting, interviewing, hiring, and onboarding (utilized Indeed platform).
●Handled complaints and incident reporting for all employees.
●Reviewed applications, evaluated skills, and scheduled interviews; sent rejection letters for unqualified applicants.
●Conducted new hire orientation and facilitated onboarding for employees.
●Managed all aspects of employee disability and benefits.
●Created and maintained confidential files for nurses, home health aides, and personal care aides.
●Facilitated and passed audits with the Department of Health and CHAP.
●Uploaded all performance evaluations and maintained records associated with terminations.
●Received and answered questions related to examinations, eligibility, salaries, or benefits.
●Conducted background checks including criminal history reports.
●Maintained a talent pipeline for future hiring requirements.
●Orchestrated in-person meetings with prospective patients.
●Evaluated feedback, determined courses of action, and improved levels of customer service
●Coordinated internal or external training activities; additionally, ensured learning materials were present.
●Administered and scored applicant and employee aptitude, personality, and interest assessments.
●Created and integrated a customer service platform that yielded actionable intelligence for positive changes.
Intended Sabbatical for Maternity Leave 2014
Care Homes of Distinction, London, UK 2014
Office Manager
Oversaw daily responsibilities in for an organization offering senior living and care to residents. Conferred with stakeholders, defined administrative objectives, and assigned responsibilities to team members. Optimized processes, streamlined redundancy, and improved clerical functions.
●Managed and updated records while following confidentiality practices.
●Monitored compliance requirements and ensured adherence to all regulations.
●Received and answered phone and email communication.
●Executed calendar management and scheduling for stakeholders.
●Established positive relationships with new residents and facilitated the transition to the facility.
St. Chamond’s Nursing Home, Prestatyn, UK 2011 – 2014
Office Manager
Presided over daily operations for a high volume office. Strived for continuous improvement by reviewing processes, identifying gaps, and integrating solutions to drive performance. Leveraged advanced organizational and administrative skills while executing functions with precision.
●Liaised with nurses and healthcare providers to orchestrate needs; crafted schedules for 20+ staff members.
●Served as the main point of contact (POC) for telephone and email inquiries.
●Conferred with Care Home Manager to optimize care and ensure guidelines were met with respect to all CSSIW (CQC) guidelines.
●Maintained and updated records while adhering to confidentiality practices.
●Completed various administrative tasks such as faxing acute prescription requests, arranging patient transportation, and procuring a range of nursing supplies.
●Oversaw monthly medication audits, updated files, and resolved discrepancies.
●Contributed to recruitment efforts, scheduled interviews, and conducted CRB checks.
●Processed and remitted payments for residents’ expenses monthly.
●Facilitated the admissions processes and formed positive relationships with family members.
●Coordinated special events and periodic field trips or excursions.
Additional Experience
McDonald’s Team Leader, London, UK, 2008 - 2011
Dr. George Ampat (Orthopedic Surgeon), Secretary, London, UK, 2010
Gloria & Co, Administrative Assistance, India, 2007 - 2008
Education
Master of Business Administration, 2010
Kensington College of Business, University of Wales
Bachelor of Business Management, 2008
Bharathiar University
Licenses & Certifications
Nursing home transition Diversion & TBI, US, 2020
Human Resources Development Programme, India, 2008
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