Client Relationship Practice Manager

Microsoft Suite

Quickbooks

Petware/Cornerstone software

Scheduling and planning

Problem solving

Client relationship management

Team leadership

Communication

Integrity

Ark Animal Hospital

Practice Manager

Banfield Pet Hospital

Lead Vet Technician

Successfully implemented the full use of a computer software program to set up training modules for all staff, which resulted in lessened client wait times and increased time with the doctor. Program implementation allowed for more accurate inventory of hospital supplies and a decrease in work-related injuries, improving employee comfort and productivity.

Managed day-to-day operations of the practice by hiring, training and supervising doctors and staff, managing finances, including budgets and payroll, and collaborating with medical personnel to develop and assess business strategies. Maintained client care and communication by addressing concerns or complaints and organizing patient records, while maintaining confidentiality and privacy rights.

Accomplished an increase in hospital clientele by selling the company’s Optimal Wellness Plans for pets, which led to a personalized sales award for outperforming other hospitals in the district. Successfully performed dental cleanings, tooth extractions, catheter placements and administered medications, while upholding and maintaining OSHA standards and regulations. Assisted doctors in surgery, took medical notes, logged controlled medications and gave lab diagnoses, such as blood work results, fecal and urine results and skin results. Optimized employee output and boosted moral by drafting a training protocol that allowed workers to hone in on their craft and learn more skills. This allowed workers to perform their job duties, while learning more aspects of veterinary medicine.

June 2022 - December 2022

August 2014 - September 2019

619-***-**** · ****.******@*****.***

B I ANCA CLOW

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Banfield Pet Hospital

Pet Care Assistant

Responsible for cleaning the hospital and kennels, making sure all animals had clean water and bedding, prepping for dental cleanings and surgeries, assisting nurses during blood draws, wraps and proper restraint of pets, among other hospital duties.

Cultivated a pleasant atmosphere for clients, patients and staff by taking on responsibilities technician duties that allowed doctors and nurses to be more productive, resulting in increased client satisfaction. Built trust with clients and their pets, which led to client retention. I was named the honorary “cat whisperer”, as I had the ability to help aggressive cats stay calm.

October 2012 - August 2014

Everglades University

Boca Raton, FL

Bachelor of Science

EDUCATION

Penn Foster

Scranton, PA

AVMA-CVTEA

Veterinary Technician Degree

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