Customer Service Administrative Assistant

Shavetta Speight

**** ********* ****** *** *** **3, Raleigh, NC 27616

919-***-**** ***************@*****.***

Professional Summary

Detail-oriented and compassionate Medical Administrative Assistant with strong market knowledge and critical reasoning skills. Experienced in healthcare administration, insurance verification, patient communication, and revenue cycle support. Proven ability to maintain accurate records, manage patient data, and contribute to team efficiency in fast-paced clinical settings.

Professional Experience

Pivot Physical Therapy — Revenue Specialist I

November 2021 – November 2024

• Verified insurance coverage and updated patient benefits in EMR systems.

• Updated patient demographics accurately to ensure proper billing.

• Communicated with insurance companies to confirm patient eligibility.

• Performed administrative tasks efficiently to support clinic operations.

Aerotek (TrialCard) — Reimbursement Specialist

November 2019 – February 2020

• Followed payer reimbursement guidelines to ensure compliance.

• Recommended corrections to reduce claim denials and delays.

• Educated patients on balances and coordinated payment plans.

IBM/Seterus — Delinquency Management Specialist

October 2015 – October 2019

• Resolved account delinquencies through skip tracing and negotiation.

• Maintained accurate customer records and detailed call notes.

• Promoted positive borrower relationships to reduce losses.

Xerox — Customer Service Representative

September 2013 – October 2015

• Addressed customer inquiries and resolved issues quickly and professionally.

• Delivered high-quality service using product knowledge and empathy.

West Inc. — Customer Service Representative

August 2010 – August 2013

• Collaborated with cross-functional teams to support high-revenue accounts.

• Maintained service quality and actively pursued performance improvement.

Education

Medical Administrative Assistant Certificate — FAST Track Career Prep, Completed 2025

Southeast Halifax High School — Diploma, May 1999

Skills

Medical Office Administration Insurance Verification & Billing EMR/EHR Systems Patient Scheduling & Communication Superior Customer Service HIPAA Compliance Interpersonal & Communication Skills Attention to Detail

DoubleTree Hotel — Front Desk Agent

January 2024 – Present

• Greet and check in guests, ensuring smooth and welcoming arrival experiences.

• Manage room reservations, handle guest inquiries, and resolve issues promptly.

• Process payments, balance cash drawers, and perform nightly audit procedures.

• Coordinate with housekeeping and maintenance to fulfill guest needs and ensure room readiness.

• Maintain accurate records and uphold company policies and guest privacy standards.

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