Data Entry Back Office, Recruiting, Accounts Receivable

DONNA MAXWELL

Chesaning, MI *****

Email: ***********@*****.***

Phone: 989-***-****

LinkedIn: linkedin.com/in/donna-maxwell

TALENT MANAGEMENT PROFESSIONAL

Self-motivated professional with a robust business background and a passion for achieving business goals. A dedicated leader fostering team effort and committed to excellence in service delivery. Professional expertise spans across full cycle recruiting for manufacturing, engineering, automotive sectors, and pharma/life sciences recruiting. Well-versed in meeting business needs from entry-level to executive positions in any given genre of recruiting.

●Team Management

●Excellent Verbal and Written Communication Skills

●Attention to Detail

●Relationship Building (Internal and External)

●Training Development and Implementation

●Project Leadership

●Process Orientation

●Proficient in MS Office, BrassRing, Outlook, Lotus Notes, LinkedIn, Bullhorn

PROFESSIONAL EXPERIENCE

Kelly Services – Troy, MI (Remote) 2018 - April 2025

Recruiter II

●Recruit, source, and ensure KSN compliance for candidate contact on open positions within Kelly Services. Full cycle Desk.

●Recruited for Automotive Assembly, management, clerical, office, and specialty positions.

●Selected to train new recruiters and manage rollout of new processes to several teams.

●Experience with high volume accounts, managing large numbers of candidates for specific orientations, as well as some positions for management, technicians, and professional roles.

IBM, Southfield, MI 2011-2018

Internal Recruiting – RPO

●Conduct recruiting, sourcing, screening, and BrassRing compliance for IBM RPO programs.

●Managed contract placements and direct hires in manufacturing, engineering, automotive, and pharma/life sciences.

●Involved in OFCCP Audit, On Boarding Program rollout, and compliance.

●Led projects including process documentation for job postings and ATS management for compliance.

Kelly Services, Inc., World Headquarters, Troy, MI 1999-2011

Outsourcing and Consulting Group - Operations Manager 2008-2011

●Managed three data entry teams responsible for payroll information, background screening billing, and new hire correspondence.

●Collaborated with business unit managers to tailor services to their needs.

●Conducted time studies and evaluated data to support new business pricing structures.

●Launched a centralized service model to streamline business unit processes.

●Created needs analysis and developed metrics to demonstrate internal process cost-effectiveness.

NPS/Program Coordinator 2006-2008

●Managed payroll processes for an international logistics company.

●Partnered with IT to streamline payroll processes.

●Reduced cycle time for problem resolution and response time for customer requests.

●Developed, implemented, and documented training for clients and new team members.

Service Coordinator 2004-2006

●Maintained employee files, payroll information, and resolved field operation issues.

●Developed new processes for field operations, enhancing customer satisfaction by reducing problem resolution time.

Accounts Receivable Analyst 2002-2004

●Responsible for large account collections and supervised nine specialists.

●Improved customer experience by decreasing rework and consolidating accounts.

Major Accounts Specialist 2001-2002

●Processed invoicing for major accounts, improving weekly billing processing time.

●Implemented quality training for departmental employees.

On Site Coordinator, Kelly Services, Ludington, Michigan 1999

●Recruited, hired, and maintained temporary employees for production work.

●Coordinated training schedules and restructured recruiting processes to ensure placement of high-caliber employees, thereby reducing turnover rates.

Secondary Supplier Analyst 1999

●Resolved vendor payment issues and educated both vendors and internal customers on current processes.

●Led efforts resulting in significant company savings by resolving aged outgoing payment issues and reducing vendor payment cycle times.

EDUCATION

Bachelor of Science in Education, Wayne State University, Detroit, Michigan

●Major: English

●Minor: Social Studies

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