Customer Account Management

Marquis Turner

Cartersville, GA • 678-***-**** • **********@*******.*** •

Professional Summary

Results-oriented MBA graduate with a strong background in customer account management, financial communication, and operations. Experienced in resolving customer issues in fast-paced environments through empathy, transparency, and system-based documentation. Known for balancing customer satisfaction with corporate performance goals. Adept at using CRM systems, influencing payment behavior, and maintaining accurate records in compliance-driven settings, and now seeking to contribute to CarMax Auto Finance's commitment to delivering an honest, world-class car-buying experience.

Professional Experience

Shaw Industries - Production Operator II (Jul 2022 - Present)

- Ensure production and safety standards are met in a fast-paced manufacturing environment

- Maintain system documentation for material handling and performance tracking

- Mentor new employees and support team-based problem-solving for continuous improvement

- Use digital work orders and SOPs to ensure consistent quality output

Cabins for You - Vacation Planner / Customer Account Specialist (Oct 2020 - Mar 2022)

- Managed booking logistics and financial transactions for travel clients

- Handled payment schedules, change requests, and service recovery with professionalism

- Used CRM tools to maintain accurate account notes and client history

- Collaborated with internal teams to resolve escalated concerns quickly and effectively

Speedway LLC - Cashier & Loyalty Program Support (Sep 2018 - Oct 2020)

- Trained new team members on customer engagement standards

- Promoted upselling and loyalty programs while handling high-volume transactions

- Logged customer service interactions for internal tracking and accountability

Education

Master of Business Administration (MBA) - Human Resource Management Focus

Shorter University - Rome, GA May 2025

Bachelor of Business Administration - Fashion Marketing Focus

American Intercontinental University - Dunwoody, GA Feb 2019

Associate of Arts - Business Administration

American Intercontinental University - Dunwoody, GA Dec 2016

Skills & Core Competencies

- Account Management & Payment Communication

- CRM & Inter-Company Systems (Call Notes, Status Updates)

- Conflict Resolution & Customer Retention

- Transparent & Empathetic Communication

- Hybrid & High-Volume Workflow Adaptability

- Annotating Interactions & Compliance Alignment

- Coaching, Mentoring, & Team Leadership

- Microsoft Office, Google Workspace, CRM Tools

Achievements

- Founder, yElla Enchanted Designs LLC

- Organizer, Phantom of the Opera: Resurrection Ball Fashion Gala (2025)

- Humanitarian Award Nominee - Wills of Ways Foundation Gala (2017)

- Featured in Voyage ATL Magazine (2020)

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