Customer Service Team Member
Resume:
Dasia Norman
Customer Service Professional
Phoenix, AZ 85023
***********@*****.***
Professional Summary
• Detail and Goal Oriented
• Outstanding Customer Service Skills
• Team Player
• Dependable and Reliable
Authorized to work in the US for any employer
Work Experience
Service Line Team Member
Junzi Kitchen-New Haven, CT
December 2024 to Present
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Customer Account Specialist
CCMC Homeowners Association Management Company-Scottsdale, AZ November 2022 to April 2024
Handled questions, comments and complaints . Responding to customers emails, and calls . Making sure that clients needs were met in a timely and accurate way by via phone, email or chat . As well as Data Entry, Organizing, Uploading Documents, and Filing Papers.
• Office Environment
• Demonstrated excellent flexibility and effective communication skills while interacting with others.
• Ability to identify and escalate calls to next level for additional assistance as necessary
• Ability to multi-task while taking incoming calls.
• Acceptable business writing skills
• Confidentiality and discretion in the performance of all duties and responsibilities
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Hair Stylist/Receptionist
My Hair My Beauty-Phoenix, AZ
August 2021 to September 2022
• Building a friendly relationship with clients to ensure return visits.
• Adhering to salon safety and cleanliness standards.
• Managing bookings and welcoming clients into the salon.
• Clean and disinfect all tools and work areas
• Receive payments from client.
• Answering customer questions, sending emails and making phone calls. Retail Assistant Manager
Rainbows clothing store-New Haven, CT
May 2019 to June 2021
• Reviewing inventories, ordering new products and supplies when needed, and responding to customer complaints.
• Supporting the store manager in achieving sales targets.
• Experience in inventory management & retail software as well as customer relationship management.
• Opening the store as well as clothing the store .
• Counting Registers To Insure Count .
• Creating Daily Task For Employees
Retail Sales Associate
Rainbow clothing-New Haven, CT
February 2017 to May 2019
• Assists customers with purchase decisions.
• Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
• Collects payment using the store point of sale system. Processes returns and exchanges.
• Tagging products with prices to be displayed around the store or stocked away until needed again. Cashier/Customer Service
Tropical Smoothie Cafe-Goodyear, AZ
August 2015 to July 2016
• Prepping Juice Bar
• Stocking cooler, prepping produce, cleaning, stocking, and providing courteous knowledgeable outstanding customer service when on the floor
• A positive team player in an amazing kitchen.
• Taking customers ordering using strong listening skills .
• Serving smoothies
Cashier and Customer Service
Chick-fil-A Restaurant-Goodyear, AZ
March 2012 to July 2014
The companies main focus was on high quality food/drink preparation as well as guest service .
• Handled cash and credit card transactions accurately in operating cash register and POS system .
• Skilled in performing safe food handling processes, customer service and sales transactions in fast- paced environments.
• Resolving complaints in a professional manner.
Education
High school diploma
Desert Edge High School - Goodyear, AZ
September 2008 to May 2012
Skills
• Profit & Loss
• Data entry (3 years)
• Typing (2 years)
• Microsoft Outlook
• Relationship Management
• Retail sales
• Sales (10+ years)
• Multitasking and prioritizing
• Sales Management (2 years)
• Communication skills
• Call Center (2 years)
• Customer Care (10+ years)
• Accounts payable
• Customer Service (10+ years)
• Caregiving
• Technical sales
• Sales management
• Retail Management
• Phone etiquette (3 years)
• Pricing
• Customer Relationship Management
• Meal Preparation
• Google Suite
• Accounting (Less than 1 year)
• Microsoft Word (10+ years)
• Store Management Experience (2 years)
• Technical accounting (Less than 1 year)
• Assistant Manager Experience (3 years)
• Written and verbal communication skills (10+ years)
• Hair Styling
• Customer service
• Inventory Control (5 years)
• Office Administration
• Merchandising
• Management (3 years)
• Payroll
• Computer skills
• Salesforce
• Upselling (4 years)
• Supervising Experience
• Cash Handling Customer Service (10+ years)
• Outbound calling
• Loss Prevention
• Supervising experience
• Accounts receivable
Languages
• English - Fluent
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